Technical Support Specialist

Your Tasks:

• Respond to customer inquiries regarding technical issues, aftermarket parts, and rebuilds.
• Diagnose and resolve technical problems by conducting detailed research on part numbers and system configurations.
• Identify components for special kits and sub-assemblies to support customer needs.
• Verify part pricing and availability in coordination with the Customer Support Supervisor or Manager.
• Recommend and communicate updates for machine manuals to the Documentation team.
• Enter new part numbers into the Finesse system as needed.
• Determine warranty coverage for customer requests and advise accordingly.
• Assist in identifying Engineering Change Requests and collaborate with Engineering or related teams.
• Perform parts lookups and retrieve technical drawings to support purchasing and service.
• Participate in the 24/7 on-call support rotation, providing technical assistance during non-business hours.

• Associate degree or equivalent from a two-year college or technical school.
• Minimum of five years of experience in technical support, customer service, or parts sales for mechanical equipment—or an equivalent combination of education and experience.
• Strong troubleshooting skills and ability to interpret technical documentation.
• Excellent communication and customer service skills.

• Medical, Dental, and Vision insurance available after 30 days of employment.
• Generous Educational Reimbursement program.
• On-call premium of two (2) hours of OT per customer call while participating in the 24/7 on-call program.
• Company-sponsored Life and Disability Insurance.
• Paid Time Off and ten (10) paid holidays per year.
• 401(k) with Company Match.