Advisory Services Consultant - Epic Trainer

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Advisory Services Consultant – Epic Trainer (2386764)

This position follows Office-Based schedule with some in-office days per week. Our office is located at 501 Airport Rd., Waukesha, WI.

Explore opportunities with Optum
, in strategic partnership with Pro Health Care. Pro Health Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect and ensures high-quality care delivery to our patients.

Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together.

This position is responsible for delivering Electronic Health Record (EHR) and integrating technology training to a diverse group of users as part of the Optum Health Informatics division supporting client Enterprise Performance Partnerships (EPPs). Training services include initial new hire onboarding, upgrade/project-specific, mastery and adoption to promote effective and efficient technology use, improve clinical workflows, and enhance user satisfaction. The EHR Trainer collaborates directly with the EHR Instructional designer to follow established training program guidelines, identify required changes/improvements, and support maintenance of training artifacts.

This position is full time. Employees are required to have flexibility to work our normal business hours of 8:00am - 4:30pm. It may be necessary, given the business need, to work occasional overtime.

This will be 8 weeks of on-the-job training and the hours during training will be 8:00am - 4:30pm, Monday – Friday.

• Conduct classroom, virtual, and one-on-one training sessions for EHR users following established curricula and proficiency assessment guidelines
• Maintain core knowledge of key practices and workflows (business or clinical).
• Administers and grades end user proficiency examinations and tracks training program completion and other outcome metrics
• Utilizes training technologies such as Learning Management System to track training data to support enrollment processes, proficiency assessments, and course completions.
• Adapts training based on learner preferences, generational priorities, and learning barriers to individualize learning, as able.
• Maintains active credentialed status to demonstrate expertise in training delivery, ensuring alignment with program standards and requirements for assigned EHR applications, as applicable
• Develop and deliver engaging training sessions (in-person and virtual) for clinical and operational users on technology functionality, workflow efficiencies, and best practices.
• Deliver advanced EHR training (Mastery sessions) tailored to clinical specialties and/or roles following standard structure
• Collaborate with stakeholders to assess training needs and identify content to meet ongoing training needs for targeted audiences (e.g., physicians, nurses, front desk staff) driving operational excellence and adoption of best practice workflows.
• Provide at-the-elbow/virtual support during go-live and post-implementation phases.
• Monitor user adoption and proficiency and identify areas for improvement or retraining.
• Identify workflow improvement opportunities and collaborate with cross-functional teams to align EHR usage with best practices
• Serve as a liaison between end-users and technical teams to report issues, gather feedback, and suggest system enhancements.
• Stay current with EHR updates, regulatory requirements, and industry trends to ensure training remains relevant and compliant.
• Assist in changing management efforts to promote user engagement and minimize resistance
• Assists with testing, upgrades, and optimization priorities.
• Demonstrates flexibility to work varied hours to meet operational business needs, as required based on scope of role.
• Collaborates with peers and operational staff and leaders across the system to identify training needs, recommend continuous education and mastery training programs, optimize resources and share expertise.
• Collaborate and assist Instructional Designers by providing feedback on training materials, assisting in training content review and…