Senior ServiceNow Technical Lead​/Consultant

Remote, Texas 75001 Posted September 30th, 2026

Location: Remote

Full Time

Experience: Senior / Lead Level

Certification: Service Now Certifications Required

We are seeking an experienced Senior Service Now Technical Lead / Consultant to lead Service Now implementation, migration, integration, upgrade, and optimization initiatives. The ideal candidate will have strong expertise across Service Now ITSM, ITAM, ITOM, CSM, FSM
, and related modules, along with strong ITIL knowledge and proven experience leading end-to-end Service Now implementations.

The candidate will work directly with customers, technical teams, and project stakeholders to understand business requirements, design effective solutions, manage delivery, and ensure successful implementation of Service Now solutions.

• Strong hands-on experience with Service Now ITSM, ITAM, ITOM, CSM, FSM
  , and related Service Now modules.

• Proven experience working as a Service Now Technical Lead / Senior Technical Consultant
  .

• Strong knowledge of ITIL processes, Service Now architecture, and integration solutions
  .

• Experience translating customer business requirements into functional and technical requirements.

• Experience reviewing requirements and providing accurate effort and resource estimates.

• Proven experience leading multiple Service Now implementation projects across ITSM, ITAM, ITOM, CSM, or FSM.

• At least one complete end-to-end Service Now implementation lifecycle experience.

• Strong experience with Service Now deployments, migrations, consolidations, upgrades, and integrations with third-party tools.

• Experience with
  Service Now Orchestration and operational activities.

• Strong project coordination and project management capabilities.

• Experience analyzing, troubleshooting, and proactively resolving Service Now application issues.

• Ability to mentor team members and provide technical guidance and knowledge sharing.

• Strong understanding of ITIL processes and the ability to evaluate their impact and relationship to customer requirements and industry standards.

• Good knowledge of Agile/Scrum methodologies
  .

• Service Now Certified System Administrator

• Service Now Implementation Specialist

• ITIL V3 Foundation

• Lead the technical delivery of Service Now implementation and enhancement projects.

• Understand customer requirements and translate them into scalable Service Now solutions.

• Define technical architecture and recommend appropriate Service Now capabilities.

• Review business and functional requirements for technical feasibility, complexity, and effort estimation.

• Lead Service Now migrations, consolidations, upgrades, and integrations.

• Design and support integrations with third-party enterprise applications.

• Monitor platform stability, performance, and operational health.

• Proactively identify and resolve application and platform issues.

• Conduct technical reviews, solution assessments, and implementation validations.

• Mentor Service Now developers, administrators, and technical team members.

• Ensure adherence to Service Now best practices, ITIL standards, security, and governance requirements.

• Participate in sprint planning, pre-iteration planning, retrospectives, and other Agile ceremonies.

• Provide technical guidance throughout the complete project lifecycle.

• Conduct customer meetings and communicate project status, risks, dependencies, challenges, and action items.

• Prepare and present weekly/monthly project reports to customers and management.

• Effectively communicate customer requirements, proposed solutions, responsibilities, risks, and business impacts.

• Manage and coordinate project teams and technical resources.

• Build strong relationships with customers and internal stakeholders.

• Address and manage conflicts that may arise with customers or internal teams.

• Provide constructive feedback during planning meetings, retrospectives, and project reviews.

• Experience with
  Service Now custom application design and development
  .

• Experience evaluating Service Now platform stability, scalability, and performance.

• Ability to provide recommendations for platform optimization and improvement.

• Knowledge of additional Service Now modules such as:

  • HRSD

  • Security Operations (Sec Ops)

  • Governance, Risk & Compliance (GRC)

  • Strategic Portfolio Management (SPM)

• Additional Service Now Implementation Specialist certifications are…