Technical Account Manager

Remote

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Full time

The Red Hat services team is looking for an experienced System administrator engineer to join us as a Technical Account Manager. In this role, you will provide adoption guidance, implementation of good practices and supportable insights to customers for the Red Hat Open Shift and Infrastructure solutions portfolio.

Technical Account Managers (TAMs) are highly technical and experienced engineers who work with customers on their strategic needs and mission-critical environments. As part of the services organization, the TAM works on behalf of the customer as their advocate with engineering. TAM works proactively to prevent incidents. When a problem occurs, the TAM will work with the customer to resolve the incident by coordinating efforts within Red Hat.

TAM aims to support the development, deployment, and support teams, ensuring that the best practices for configuration, tuning, and use of Red Hat products are applied.

You will act proactively, with a critical eye on the customer environment providing information and insights to facilitate the adoption of the technologies, keeping the environment supported, understanding customer objectives and priorities increasing customer loyalty, understanding IT infrastructure, internal processes and business needs, facilitating collaboration with other vendors and advocating for customers.

• Conduct regular technical reviews of customer infrastructure, hardware, and environments to proactively identify, prevent, and mitigate potential technical risks.

• Deliver technical advice and guidance to optimize performance across current and future Red Hat products.

• Develop and support solutions for complex technical challenges, serving as an escalation point.

• Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve customer issues.

• Manage customer use cases with clear, concise, and thorough case documentation.

• Capture and share learnings, technical reviews, and case outcomes through defined knowledge management processes, best practices, and internal training materials.

• Serve as the customer's primary technical advocate within Red Hat.

• Conduct regular account reviews with customers and internal stakeholders to align on goals and environment status.

• Work on-site and connect directly to customer systems as required.

• Maintain deep technical expertise across assigned Red Hat products and customer technical environments.

• Serve as a technical mentor for junior team members.

• 3+ years of Linux or UNIX system administration experience

• Prior experience in a support, development, engineering, or quality assurance organization

• Technical knowledge of the Linux kernel and Linux file system

• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

• Outstanding verbal and written communication skills

• Ability to convey complex information to customers clearly and concisely

• Ability to manage multiple issues and projects with an eye for detail

• Hands-on experience with a variety of hardware vendors

• Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering

• Professional background in software engineering, specifically with RPM-based Linux and Java technologies

• Hands-on experience with Red Hat products, such as Open Shift and Ansible

• Experience working within Dev Ops environments, including deployment in cloud infrastructures and development of containerized applications

• Experience in system management, cloud, or server virtualization

• Solid comprehension of Continuous Integration and Continuous Delivery (CI/CD) concepts alongside source code management tools such as Git or SVN

• Prior experience in a technical leadership or mentorship role

• Active Red Hat Certified Engineer (RHCE) certification

• Active US security clearance

• Experience working within the public sector

The salary range for this position is $96,440.00 - $. Actual offer will be based on your qualifications.

Red Hat determines compensation based on…