Patient Care Coordinator - Waukesha Walk-In Vet

Patient Care Coordinator - Waukesha Walk-In Vet

Join to apply for the Patient Care Coordinator - Waukesha Walk-In Vet role at Mission Pet Health.

When you join the team at Waukesha Walk‑In, you are stepping into an AAHA accredited practice dedicated to setting the highest standard in small animal medicine. We focus on accessible, urgent care utilizing a walk‑in model that ensures pets get the attention they need precisely when they need it. Our culture is centered on clear communication and mutual respect, which allows all teammates to concentrate on providing superior medical outcomes.

If you are looking for an opportunity where your clinical skills are valued and continuously challenged, this is where you can do your best work. As part of a larger network of veterinary hospitals, Waukesha Walk‑In provides robust support for every stage of your professional journey. We invest heavily in our teammates, offering structured programs designed to help you succeed, whether you are pursuing credentialing as a veterinary technician or seeking to move into a leadership role.

This supportive infrastructure means that while you focus on medicine, you have reliable resources available, ensuring excellent work‑life balance and a career path built for growth. The quality of medicine at Waukesha Walk‑In is defined by our commitment to urgent, small animal care, underpinned by the high standards required for AAHA accreditation. We equip our hospital with the tools necessary to manage immediate and complex walk‑in cases effectively.

For challenging situations, our veterinarians have direct access to a network of internal specialty consultants and educational resources, allowing you to provide comprehensive, evidence‑based care without the delays often associated with external referrals. Joining us means joining a hospital where quality and comprehensive medical service are the non‑negotiable standard. Your opportunity in Waukesha, Wisconsin, places you in a vibrant community known for its welcoming atmosphere and excellent quality of life.

Located just west of Milwaukee, Waukesha offers the ideal mix of suburban tranquility and city access. You will enjoy a historic downtown filled with unique shops and dining experiences, coupled with abundant parks and easy access to the region’s beautiful lakes and outdoor recreation. This community provides a stable, family‑friendly environment where you can build a fulfilling professional career alongside a rewarding personal life.

As a Patient Care Coordinator, you will be the central point of contact for our clients, guiding them through their entire visit from check‑in to check‑out. You will serve as a vital link between the client and the medical team, capturing medical notes, creating treatment plans, and coordinating all aspects of patient care to ensure a seamless and supportive experience.

• Setting the Stage for a Great Visit:
  You'll contact clients before their appointments to set expectations, answer questions, and ensure they are prepared for their visit.
• Acting as a Medical Scribe:
  You will be in the exam room to capture real‑time medical information from the veterinarian, ensuring all records are accurate and up‑to‑date.
• Creating Treatment Plans:
  You'll create, present, and clearly explain treatment plans to clients in accordance with the veterinarian's directions.
• Coordinating Seamless Care:
  You will collaborate with the technical team to ensure the veterinarian's treatment plan is completed efficiently and handle all in‑room check‑outs, including payments and scheduling follow‑ups.
• Educating Clients:
  You'll clearly explain discharge instructions, ensure prescription fulfillment, and address any client inquiries.
• Following Up with Care:
  You will conduct post‑visit follow‑ups to check on the well‑being of pets and communicate any test results.

• A high school diploma or equivalent.
• A genuine love for animals and a passion for delivering exceptional client service.
• A friendly, personable, and empathetic demeanor.
• Proficient in active listening, with strong computer literacy and…