Service Dispatcher
Listed on 2026-01-18
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Trades / Skilled Labor
Field/Service Technician
Position Summary
Automatic Entrances of Wisconsin (AEW) is seeking an experienced Service Dispatcher to coordinate daily field operations for our 26‑person installation and service team. You will be the nerve center of our operation—scheduling calls, optimizing routes, quoting jobs, and ensuring technicians have the parts, information, and customer details they need to deliver world‑class service.
Key Responsibilities- Schedule and dispatch technicians for service and preventative‑maintenance calls
- Prioritize emergencies and adjust the daily plan in real‑time to maximize technician utilization
- Generate and follow‑up on service quotes (labor, parts, travel) using Service Titan or similar field‑service software
- Serve as primary point of contact for customers, providing status updates and ETA notifications
- Coordinate parts orders
- Monitor KPIs such as first‑time‑fix rate, on‑time arrival, and callback percentage; flag issues to the Director of Service
- Maintain accurate job notes, photos, and documentation in the CRM
- 2+ years dispatching or coordinating field service teams in the trades, construction, facilities, or logistics (preferred, not required)
- Hands‑on experience with Service Titan, Field Edge, Salesforce Field Service, or comparable software (Service Titan strongly preferred)
- Proven ability to build accurate quotes and interpret labor/material pricing
- Strong geographic knowledge of Wisconsin and route‑planning skills
- Exceptional multitasking, communication, and customer‑service abilities
- Proficiency with Microsoft 365; comfortable with multiple‑screen workstation
Hourly Rate: $25+ per hour (commensurate with experience)
Benefits- Paid Time Off (PTO) after 90‑day probationary period
- Health Savings Account (HSA) with employer contribution of $250/month (employee‑only) or $500/month (employee + dependents)
- Comprehensive medical, dental, and vision insurance
- 401(k) plan with 5% company match
- Professional development: access to Service Titan Academy & manufacturer training
Automatic Entrances of Wisconsin is the dominant Stanley Access distributor in the state, specializing in automatic door installations, service, and cutting‑edge access control solutions. Our mission is to keep Wisconsin moving safely and efficiently through every automated entrance we install or service.
We do not discriminate on the basis of any protected group status under any applicable law.
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