Field Service Technician

Join Pro Mach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At Pro Mach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do we have your attention?

Keep reading.

Techni Blend is looking for a self-starter, ambitious Field Service Technician to deliver world-class technical customer service and support. This person will work directly within the Technical Service Group and manage multiple customers and projects. Service Technicians frequently correspond with customers; maintain oversight on equipment, service machinery, and travel to customer facilities. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Are you passionate about this work? Support Techni Blend (OEM) equipment and systems at customer production facilities. Diagnose and troubleshoot mechanical, electrical and controls technical errors with equipment and determine and execute proper solutions. Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers. Conduct testing and commissioning of control systems, ensuring functionality, reliability, and safety.

Perform modifications, upgrades, and routine maintenance to existing equipment to meet customer needs and requirements. Provide best‑in‑class service with customers and collaborate professionally fellow technical service and engineering personnel. Provide training to the customers on equipment operations and maintenance procedures. Produce timely, accurate and detailed service reports. Comprehend customer requirements and make appropriate recommendations and modifications as required. Manage field service appointments and customer troubleshooting requests through Salesforce – Field Service Lightning.

Ability to manage travel and expenses through expense management software while following company policies.

• Support Techni Blend (OEM) equipment and systems at customer production facilities.
• Diagnose and troubleshoot mechanical, electrical and controls technical errors with equipment and determine and execute proper solutions.
• Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers.
• Conduct testing and commissioning of control systems, ensuring functionality, reliability, and safety.
• Perform modifications, upgrades, and routine maintenance to existing equipment to meet customer needs and requirements.
• Provide best‑in‑class service with customers and collaborate professionally fellow technical service and engineering personnel.
• Provide training to the customers on equipment operations and maintenance procedures.
• Produce timely, accurate and detailed service reports.
• Comprehend customer requirements and make appropriate recommendations and modifications as required.
• Manage field service appointments and customer troubleshooting requests through Salesforce–Field Service Lightning.
• Ability to manage travel and expenses through expense management software while following company policies.

• Strong mechanical and electrical troubleshooting skills.
• Experience with industrial equipment, controls, and PLCs (Allen‑Bradley/Rockwell preferred).
• Ability to read and interpret schematics, blueprints, and technical documentation.
• Customer‑focused with strong communication and problem‑solving skills.
• Willingness to travel up to 70% domestically and support occasional after‑hours/weekend work.
• Self‑motivated,…