Customer Experience Representative

Customer Service Representative (Order Processing & Customer Solutions)
Join a Team Where Customer Service Meets Problem Solving

Are you someone who enjoys helping customers, solving challenges, and working with technology? If you're looking for more than a traditional call center role, this could be the opportunity for you.

We are seeking a Customer Service Representative to join our team supporting customers and sales representatives with custom order processing, customer inquiries, and order management. This position offers the chance to learn a highly technical product line while collaborating with teams across Engineering, Warehouse Operations, Sales, and Customer Support.

You'll begin by gaining expertise as an Order Processing Representative
, learning our systems, products, and processes while playing a critical role in delivering an exceptional customer experience.

• Process customer orders accurately and efficiently using SAP and other business systems.
• Provide outstanding support to customers and sales representatives via phone and email.
• Prepare quotes, expedite orders, manage restocking requests, and resolve customer concerns.
• Research customer questions and coordinate with Engineering, Warehouse, and Operations teams to provide solutions.
• Troubleshoot order and product-related issues while ensuring timely follow-up and resolution.
• Maintain accurate customer records and documentation within company systems.
• Utilize Outlook, Excel, SAP, and CRM tools to manage daily responsibilities.
• Develop expertise in our products and become a trusted resource for customers and internal partners.

This is not your typical customer service position
. Rather than handling back-to-back calls, you'll work on unique customer requests, customized orders, and real business challenges that require critical thinking and collaboration. Every day offers an opportunity to learn something new, build technical knowledge, and make a meaningful impact on the customer experience.

If you enjoy problem-solving, attention to detail, and being the person customers count on, you'll thrive in this role.

• At least 1 year of customer service, customer support, or order entry experience.
• Strong computer skills and the ability to learn new software quickly.
• Excellent attention to detail and organizational skills.
• Analytical thinking and problem-solving abilities.
• Positive attitude and customer-focused approach.
• Typing speed of 45+ WPM.
• High School Diploma or equivalent.

• Bachelor's degree.
• Experience with SAP.
• 2-4 years of technical customer service experience.
• Familiarity with manufacturing or industrial products.
• Mechanical aptitude or interest in hands-on hobbies such as automotive work, farming, machinery, or similar technical interests.
• Bilingual in English and Spanish.

• Supportive team environment with extensive training.
• Opportunity to learn technical products and business operations.
• Exposure to multiple departments and career growth opportunities.
• A role that combines customer interaction, technology, and problem-solving.
• A stable organization that values teamwork, innovation, and customer satisfaction.

This is a Contract to Hire position based out of Waunakee, WI.

The pay range for this position is $23.21 - $23.21/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of…