Optical Sales Associate Float

Optical Sales Associate Float

Shopko Optical is seeking a full‑time Optical Sales Associate to join our team in Waunakee, WI. On‑the‑job training is provided; no prior experience is required.

Provide excellent patient and customer service in the selection, ordering, and dispensing of eyewear. Complete pre‑screening activities prior to patient exams, prepare work orders for the Optical Lab, process medical billing information, and maintain frame inventory.

• Competitive wages and sales incentives
• Competitive time off package, including vacation pay, paid holidays, and a personal day
• Sick pay: eligible teammates accrue sick / safe leave per state law
• Health & well‑being benefits: medical, life, dental, vision, short‑ and long‑term disability
• Voluntary/cafeteria offerings
• Employee assistance program
• On‑the‑job training & certification
• Teammate recognition program

• Provide excellent customer and patient service in accordance with company and optical center standards
• Analyze patient eyewear needs
• Recommend specific lenses, lens coatings, and frames to satisfy patient needs
• Assist patients in selecting frames by style and color; ensure coordination with facial and eye measurements and optical prescriptions
• Order and dispense eyewear accurately and professionally
• Assist patients with frame repairs and adjustments
• Show patients how to insert, remove, and care for contact lenses
• Assist the optometrist with case histories and screenings

• Maintain a complete knowledge of third‑party plans and claims
• Explain promotions and special lens offerings to patients and customers
• Balance accounts
• Prepare work orders containing specific instructions for the optical lab
• Process medical billing information
• Ensure proper merchandising of frame inventory

• High school graduate or equivalent
• Maintain license as required by state
• To become certified, complete Shopko OCE certification requirements and calendar modules
• Previous experience in an office and/or optical dispensing preferred
• Able to handle multiple customer interactions/phone calls at a time
• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments, and lifestyle dispensing

• Ability to communicate effectively at all levels via written and verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., computer, telephone, fax machine, copier)
• Ability to lift 10 to 20 pounds
• Ability to see (nearsight, distance, color, and depth perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items; good eye‑and‑hand coordination
• Able to operate a cash register, various optical equipment, and tools
• Able to work normal and/or extended (evenings, nights, weekends) office hours to meet deadlines
• Able to travel independently to support company objectives and personal development

These statements describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

• Entry level

• Full‑time

• Sales and Business Development

• Wellness and Fitness Services