Field Service Technician - Network

Join to apply for the Field Service Technician - Network role at TDS Telecommunications LLC

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Field Service Technician - Network you will install, troubleshoot, repair, and maintain telecommunications products and equipment that TDS sells and leases (Key Systems, PBX, Centrex Systems, and/or other business systems). In this position you will perform work associated with splicing and maintaining outside plant facilities and equipment. You will install, splice, repair, and maintain aerial, buried, and/or underground fiber optic and copper cable.

As a FST-Network you will have knowledge of commonly used concepts, practices, and procedures within the field of telecommunications. As the FST-Network you will have direct, face-to-face contact with our customers and are expected to be proactive with the sales of TDS services and products.

In this position you will exceed customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. You will also understand how to use and demonstrate TDS products and seeks sales opportunities while educating the customer.

Due to in-field support and on-call requirements, the individual selected for this position will be required to reside within a 60-minute distance from Verona, WI.

This position can be hired at either a Field Service Technician - Network or Field Service Technician - Network Specialist level depending on the skills and qualifications of the candidate.

Responsibilities

• Assists with and performs on-site installing, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers.
• Assists with and provides troubleshooting support techniques and corrections.
• Assists with and provides support for enhancing and maintaining record systems.
• Provides excellent customer service.
• Gain working knowledge of RUS Standards and Grounding practices associated with splicing and maintenance of outside plant facilities and equipment.

Qualifications

Required Qualifications

• 1+ year basic technical telecommunications experience
  -OR- current/prior military service with honorable discharge.
• 6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
• Must have and maintain a valid driver's license.
• Must follow the TDS attendance guidelines in order to meet TDS's business needs.

• Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
• Requires being available for on-call/standby responsibilities and may require occasional travel.
• Upon hire, must successfully pass all components of the Safety Course curriculum.
• Strong technical understanding of fiber and copper plant installation and troubleshooting.
• Understanding of telecommunication products and services.
• Practical knowledge/experience with computer applications including databases, trouble/repair/dispatch systems, and MS Office.
• Ability to work and make decisions independently with little or no supervision.
• Demonstrated customer service and sales skills, as well as effective communications skills.

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.