Field Service Technician - Network Specialist

Field Service Technician - Network Specialist

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As a Field Service Technician - Network Specialist, you will have overall responsibility for maintaining a highly reliable network of systems including the central office switch, carrier and transmission equipment, fiber electronics, business communication systems, and/or all other auxiliary equipment. This position is responsible for installation and maintenance of network infrastructure and circuits, as well as digital switch devices and cross connects.

The Field Service Technician-Network Specialist has direct, face-to-face contact with our customers and is expected to be proactive with the sales of TDS services and products. This position exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions.

• Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities, and/or other TDS products for new and existing customers.
• Installs, troubleshoots, tests, repairs, and maintains central office equipment including switch, operating software, and/or other auxiliary equipment.
• Provides advanced troubleshooting support techniques and corrections.
• Provides high level support for enhancing and maintaining record systems.
• Provides excellent customer service. Proactively educates and sells TDS products and services to customers.
• Performs project management for the installation of systems and performs related functions as requested by the supervisor.

• 2+ years technical telecommunications experience
  -OR- current/prior military service with honorable discharge.
• 1+ year of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
• Must have and maintain a valid driver's license.
• Must follow the TDS attendance guidelines in order to meet TDS's business needs.

• Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
• Requires being available for on-call/standby responsibilities and may require occasional travel.
• Upon hire, must successfully pass all components of the Safety Course curriculum.
• Ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs.
• Understanding of telecommunication products and services.
• Practical knowledge/experience with computer applications.
• Ability to work and make decisions independently with little or no supervision.
• Demonstrated customer service and sales skills, as well as effective communications skills.
• Proven organizational skills and ability to multi-task.

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness.

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S.

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies.

Pay Range (Hr./Yr.): $27.62/Hr.

- $41.42/Hr.