Pharmacy Operations Manager

Apply for the Pharmacy Operations Manager role at Walgreens
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• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer complaints, responds to requests promptly, and answers non‑clinical questions to ensure a positive customer experience.
• Models and shares customer‑service best practices.
• Develops strong relationships with customers by anticipating needs and proactively offering services.
• Enhances experience by increasing focus on healthcare services.

• Assists pharmacist in patient care: registration, prescription data entry, medication preparation, counting, and verification (where allowed by law).
• Completes patient and physician calls under pharmacist supervision.
• Assists with healthcare services: administering vaccines, health screenings, and other allowed activities.
• Delegates and assigns non‑clinical work, ensuring tasks are completed on time.
• Prepares and files required reports and records.
• Manages core pharmacy workflow, schedules daily activities, recommends hour allocation, and ensures a clean, orderly, stocked pharmacy.
• Ensures compliance and execution of administrative activities and inventory tasks that do not require pharmacist licensure; manages annual inventory preparation.
• Drives new technology/process roll‑out and champions change.
• Ensures proper operation and maintenance of pharmacy equipment.
• Adheres to Good Faith Dispensing policy and reports any concerns that would compromise security.
• Maintains knowledge of asset protection techniques and supports diversion monitoring.
• Communicates prescription errors to the pharmacist and follows company policies and the Continuous Quality Improvement Program.
• Processes insurance claims accurately, follows up with insurers and providers, and participates in third‑party audits.
• Assists Store and Pharmacy Managers in improving pharmacy financials, operational quality, and customer service.
• Manages Community Outreach Portal and coordinates immunization clinics and community events.

• Leads performance management of technicians, including discipline and termination decisions.
• Maintains and improves pharmacy performance through team member engagement and action planning.
• Handles technician hiring, onboarding, training, and scheduling; monitors timely training completion.
• Identifies knowledge gaps and supports training via hands‑on instruction or learning modules.
• Ensures all licensure, registrations, and certifications are active and compliant.
• Follows proper selection, recruitment, record‑retention, and training procedures per company policy and laws.

• Maintains PTCB certification and state‑required certifications.
• Enhances current knowledge and skills in pharmacy and healthcare.
• Obtains necessary certifications, education credits, and training such as LTMP e‑modules.
• Seeks professional development through self‑monitoring, feedback solicitation, and mentorship.

• Communicates with pharmacy team, relaying messages from support center or key emails.
• Participates in store/pharmacy meetings, including brief daily check‑ins and weekly meetings.

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• One year of pharmacy technician experience in retail or hospital setting.
• Fluent reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations).

• Previous people‑management or leadership experience.
• Previous Walgreens experience with Exceeding Expectation on last performance evaluation.

The current salary range for this position is $22.50 per hour - $31.00 per hour.

We will consider employment of qualified applicants with arrest and conviction records.

This information is being provided to promote pay transparency and equal employment opportunities at Walgreens.

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