Medical Program Assistant Associate - MPAA

Under the general supervision of the Program Support Supervisor, the Medical Program Assistant – Associate provides administrative and patient scheduling support to the supervisory, professional, and administrative staff within the Health Service Unit.

This role is responsible for helping maintain efficient day-to-day clinical operations through accurate patient scheduling, medical records management, correspondence, database maintenance, and related administrative support. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced healthcare environment with multiple competing priorities.

Coordinate and manage patient scheduling within the Health Service Unit.

Maintain accurate and organized medical records and patient files.

Prepare, process, and distribute incoming and outgoing correspondence.

Assist with requests for the release of medical information in accordance with established policies and procedures.

Review patient files for completeness and accuracy.

Enter, update, and maintain information within computer databases and tracking systems.

Provide administrative and program support to supervisory, clinical, professional, and administrative staff.

Maintain confidentiality of patient and protected health information.

Prioritize multiple assignments and deadlines in a fast-paced clinical environment.

Perform additional duties as assigned.

Candidates must meet at least one of the following experience requirements:

Minimum of 1 year of patient scheduling experience in a clinical or healthcare setting
, OR

Minimum of 1 year of previous experience working as a Certified Nursing Assistant (CNA) or Medical Assistant (MA).

Ability to work effectively in a fast-paced environment with competing priorities.

Strong organizational skills and attention to detail.

Strong written and verbal communication skills.

Ability to accurately maintain medical records, patient information, and administrative documentation.

Comfortable working with computer databases, scheduling systems, and other healthcare-related technology.

Ability to work collaboratively with clinical, administrative, and supervisory staff.

Must maintain current Basic Life Support (BLS) certification through the American Heart Association (AHA).

Must have training in the use of an Automated External Defibrillator (AED).

Must have the ability to perform BLS and/or first aid when necessary to prevent loss of life and relieve suffering until appropriate medical care arrives.

The ideal candidate is dependable, highly organized, patient-focused, and able to manage multiple responsibilities while maintaining accuracy and professionalism. Previous experience supporting patient scheduling, medical records, or healthcare administrative operations is strongly preferred.