Retail Banking Experience Supervisor

Description

The Retail Experience Supervisor is responsible for delivering and championing exceptional customer experiences across all retail banking touchpoints. This role combines the responsibilities of a Universal Banker with leadership duties, ensuring that every customer interaction is positive, personalized, and aligned with the bank’s service standards. The Supervisor leads by example, supports staff development, and fosters a culture centered on customer satisfaction, loyalty, and trust.

The job duties listed are in no way all encompassing.
Other duties, responsibilities and qualifications may be required and/or assigned as necessary.
This position requires regulatory compliance.

• High school diploma or equivalent; additional education or training in leadership or customer experience is preferred.
• Demonstrated excellence in customer service and communication.
• Strong knowledge of Teller and Universal Banker operations.
• Proven leadership skills and the ability to inspire a customer-focused team.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Flexibility to work a variable schedule, including Saturdays.
• Strong multitasking and organizational skills.
• Physical ability to stand for extended periods and manage tasks involving computers, paperwork, and cash handling.
• Ability to travel to other branch locations, as needed

• Frequent use of computer and other office equipment
• Frequent sitting and ability to stand for extended periods of time
• Ability to view computer screen, paperwork and cash

FVSBank is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.