Call Center Representative, Part-Time

Join to apply for the Call Center Representative, Part‑Time role at The Community Blood Center
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JOB REQUIREMENTS:

Join a team dedicated to saving lives every single day.!

Help schedule lifesaving blood donation appointments. No experience is necessary – we’ll train you! This is a great part‑time job if you need flexibility during the day. Our Call Center Representatives are a big reason we have 100+ successful blood drives each month. Your work will save lives!

Responsible for placing outbound calls for scheduling donation appointments, appropriately directing incoming calls, and providing information on The Community Blood Center’s programs, services, and special blood needs.

• Part‑time position, 19 hours/week.
• Shifts range between Monday – Friday, 2 pm – 7 pm.

• Utilize CRM system to contact existing donors and schedule appointments at the most convenient locations.
• Achieve individual performance expectations for appointments scheduled, show rate and customer service; assist in achieving company goals for fixed sites and mobiles.
• Use critical thinking to determine appropriate outcome of calls.
• Provide information as requested; transfer call(s) to appropriate CBC personnel and maintain high quality customer service.
• Follow phone scripts and incorporate key talking points used for call evaluations.
• Conduct special donor recruitment projects at various locations and distribute CBC information.
• Comply with all policies and procedures as outlined in the CBC Employee Handbook, CBC SOPs, or directives upon assignment.
• Maintain job‑related skills by attending team meetings, training sessions and reading publications.
• Perform other duties as directed.

• Professional, polite, and confident manner while making multiple phone calls per hour.
• Previous call center or appointment‑setting experience is a plus.
• High School diploma or equivalent preferred.
• Must maintain strict confidentiality of CBC and CBC donor information.
• Excellent organizational, oral, and written communication.
• Strong, flexible interpersonal skills and data entry/computer skills.
• Employees may occasionally be required to lift objects or materials weighing up to 25 pounds.

• Competitive wages and valuable training.
• Comprehensive benefits packages based on hours worked.
• Paid holidays.
• Paid Volunteer Time Off.
• 403(b) retirement savings plan with matching contributions.
• Employee Assistance Program.
• Discounted YMCA Membership.
• Employee referral bonuses.
• Regular employee forums and committees – everyone on our team has a voice!

Apply today: https://(Use the "Apply for this Job" box below)./

Entry level

Part‑time

Other

Hospitals and Health Care

Community Blood Center, Inc. is an Equal Opportunity Employer. M/F/Disability *****

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Contact: 211 Forest Street, Wausau, WI 54403 –  –