Customer Support Specialist - Part Time

Position

Customer Support Specialist – Part Time (20–25 hours/week)

327 North 17th Avenue, Wausau, WI 54401, United States

PT Regular Non-Exempt

Name: brittney bierman
Email:

We know what you’re thinking. “What kind of name is Incredible Bank?” Well, we’re glad you asked. With a name like Incredible Bank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do.

A promise that will help our customers, fellow team members, and our communities to do the incredible. At Incredible Bank, we’re all about ICE – Incredible Customer Experience (we have trademarked it). ICE illustrates the core values that drive everything we do – how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer‑focused banking.

• Serve as the primary point of contact for bank customers reaching us through telephone and email, as well as online chat (Banno) and electronic banking platforms.
• Act as a customer ambassador, providing a high‑quality experience that represents the brand.
• Engage customers by keeping their best interest in mind and exceeding expectations.
• Demonstrate thorough knowledge of all Incredible Bank products and services, including consumer and business online banking, the mobile app, mobile deposit, consumer bill pay, debit and credit cards, and eStatements.
• Accurately perform timely follow‑through on customer requests by preparing and submitting necessary maintenance with proper documentation.
• Actively participate in the implementation of departmental and bank‑wide initiatives to enhance the customer experience.

• High school diploma or general education degree (GED) preferred.
• Two to five years of experience in a customer‑service role, or an equivalent combination of education and experience.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and Windows.
• Excellent written and oral communication skills.
• Ability to remain professional and composed under pressure.
• High degree of resourcefulness and adaptability.

Our promise of ICE extends to employees as well. We offer top‑tier benefits and competitive compensation. Eligible employees receive more than 30 days off per calendar year, including 18 days of PTO, an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays. Browse our total rewards package at https://inc