Bilingual; Spanish​/English Customer Care Representative

Bilingual (Spanish/English) Customer Care Representative

Join to apply for the Bilingual (Spanish/English) Customer Care Representative role at Associated Bank
.

$17.00/hr – $26.14/hr

As a Customer Care Representative, you’ll be the friendly, knowledgeable voice our customers rely on. You’ll resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism. This role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence and collaboration.

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high‑quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.

• Bilingual English/Spanish proficiency (eligible for competitive language differential).

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well‑being programs and incentives, parental leave, employee stock purchase plan, military benefits and more.
• Personal banking, loan, investment and insurance benefits.

Associated Bank is an equal‑opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Associated Bank fully complies with all applicable enterprise policies and procedures. Act in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to the Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible for reporting all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to the Associated Bank’s anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandacco if you need an accommodation at any time during the process.

Associated Banc‑Corp participates in the E‑Verify Program. E‑Verify Notice English or Spanish. Know Your Right to Work English or Spanish.

Associated Bank is Pay Transparency compliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role: $17.00 – $26.14 per hour.

Entry level

Full‑time

Other