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Customer Service Representative
Job in
Town of Wausau, Wausau, Marathon County, Wisconsin, 54401, USA
Listed on 2026-10-07
Listing for:
WEG Company
Full Time
position Listed on 2026-10-07
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
On-site:
Wausau Wisconsin:
Full time:
Posted 3 Days Ago:
R26 _00276
Responsibilities:
· Deliver professional and courteous customer service while supporting customer-centric solutions and corporate overserve initiatives.
· Respond to routine customer inquiries through phone, email, and other communication channels in accordance with established policies, procedures, and service standards.
· Process customer orders, quotes, and related transactions accurately and efficiently while meeting established service expectations.
· Build positive customer relationships through responsive communication, follow-up, and timely resolution of routine customer requests.
· Escalate complex customer inquiries, technical questions, or service concerns to appropriate internal resources when necessary.
· Collaborate with cross-functional teams including Credit, Planning, Shipping, Engineering, and Sales to support customer needs and order fulfillment activities.
· Assist customers with order status, product availability, shipment tracking, and other general account-related inquiries.
· Utilize product catalogs, internal systems, and eCommerce tools to provide accurate information and support customer requests.
· Maintain accurate customer records and documentation within company systems to ensure data integrity and effective communication.
· Support resolution of open orders, shipment issues, and customer concerns by coordinating with internal teams and providing timely updates to customers.
· Learn and apply product knowledge, company processes, systems, and customer service best practices to support daily responsibilities.
· Organize and prioritize workload to meet departmental goals, response time expectations, and service commitments.
· Participate in departmental training, team meetings, and continuous improvement initiatives.
· Demonstrate teamwork, accountability, professionalism, and a willingness to learn while contributing to a positive customer experience.
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