Management Specialist; Part-time

Payment Management Specialist

We will be holding open interviews Wednesday, October 7 from 10am-6pm! Our contact center is located at 111 S. 1st Ave, Wausau, WI 54401. At Foot Locker, we're rooted in sport, powered by style, and driven by the communities that move both. As part of the DICK'S Sporting Goods family, you're backed by the resources, reach, and career opportunities of a world-class sports company.

We're looking for great people who want to influence culture and the generation that is shaping what's next. Come change the game with us.

We are looking to hire a part-time Payment Management Specialist, a role that is vital to our company's success. You will follow established guidelines to verify, review, and research orders by working with issuing banks, customers, and other payment providers to identify and prevent potential fraud. This position is located on-site in our Wausau, Wisconsin office.

Schedule:

Hours are available Monday-Friday 7:00am-7:00pm. You will set your own availability for scheduling during this timeframe with a minimum of 8 hours of availability per week required. Training start date:
Monday, October 26. You will attend 3 weeks of Customer Care Training Monday-Friday from either 8am-12:30pm or 4pm-8:30pm. Additionally, there will be at least one week of in-department training during your regularly scheduled shifts.

What our employees say they love most about working here:
Their coworkers! The atmosphere: welcoming & sense of belonging Recognition and appreciation from leadership Problem-solving and helping customers Learning about the business Laid back environment Weekends off

Responsibilities:
Interact with customers through phone and email to determine the validity of an order or shipment and regarding orders that have been canceled for verification Contact various financial entities to verify payment specific information Review and process chargebacks and disputes in accordance with merchant bank and Pay Pal guidelines Assist law enforcement and financial institutions in their investigation of fraudulent transactions Assist with customer service phone call volume as needed

Qualifications:

Computer proficiency, including the ability to multi-task Excellent verbal and written communication skills Ability to use sound decision-making in elevated situations and when dealing with problems to protect the assets of the company High school diploma or GED and/or previous customer service experience is preferred, but not required

Benefits:
Pay rate: $16.00 / hr 30-50% employee discount Casual dress code – wear your sneakers to work! Opportunities for advancement Learning & development opportunities Education reimbursement program Referral bonus program Recognition and appreciation initiatives