Consumer Loan Specialist - Sales Customer Service

Consumer Loan Specialist - Sales Customer Service

Join to apply for the Consumer Loan Specialist - Sales Customer Service role at Republic Finance.

Are you looking for a long‑term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on!

This position earns a competitive salary of $34,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually. We also offer a $2,500 Sign On Bonus + $500 after 90 days with a satisfactory rating! In addition, we provide health, dental, and vision insurance with employer contribution, paid time off (PTO), paid holidays, a 401(k) plan with company match after one year, regular bonuses, and short and long‑term disability.

As a Consumer Loan Specialist, you will be a key team member in the branch. Your primary responsibility is to ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships, and meeting sales goals. The successful candidate will possess a professional demeanor, outgoing/positive attitude, reliability, and excellent oral and written communication skills.

• Actively seeks opportunities to originate new loan business with new and existing customers.
• Evaluates customer needs to recommend the best consumer loan and voluntary product solutions.
• Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants.
• Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.
• Takes ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.
• Closes loans, assembles loan folders, and breaks down files as well as other miscellaneous tasks.
• Consistently meets or exceeds loan goals.
• Responsible for day‑to‑day servicing of an ever‑growing, complex consumer loan portfolio.
• Applies analytical skills to quickly and efficiently resolve any customer issues.
• Processes insurance claims, follow‑ups and payments daily and maintains insurance log.
• Provides excellent customer care through daily transactions, customer inquiries and problem resolution.
• Answers incoming phone calls; checks branch’s voicemail.
• Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance.

• High school diploma or equivalent.
• Minimum of 1 year of sales experience (i.e., retail sales, goal‑oriented or incentive‑based).
• Professional demeanor, positive attitude, strong communication and customer relations skills are a must.
• Ability to work in a high‑performing, fast‑paced, goal‑oriented, team environment.
• Ability to successfully navigate priorities while paying close attention to details.
• Basic computer skills and familiarity with Windows & Microsoft Office.
• Ability to meet our acceptable standards for criminal background history, credit history and pass a pre‑employment drug screen.
• Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products. Eligibility is based on a criminal background check conducted by the state’s department of insurance.

• Health, Dental, & Vision Insurance
• 15 days of Paid Time Off (PTO) to start + 1 additional personal day
• 401(k) + employer match
• Company provided Life Insurance & Long Term Disability
• Employee Assistance Program - Confidential mental health support
• Access to Linked In Learning's library of 10,000+ professional development courses
• Employee of the Month Program
• Philanthropic support for multiple charities including an annual drive for St. Jude Children's Research Hospital
• Professional offices with a friendly team environment
• Monthly incentive bonus pay
• Internal promotions

Entry level

Full-time

Finance and Sales

Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age, disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace.