Sr. Consumer Loan Specialist - Sales Customer Service

Sr. Consumer Loan Specialist - Sales Customer Service

Are you looking for a long‑term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, read on!

Competitive salary of $36,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually. We offer health, dental and vision insurance with employer contribution, paid time off, paid holidays, a 401(k) plan with company match after one year, regular bonuses, and short‑ and long‑term disability.

We have helped our customers meet their personal finance goals for more than 70 years by providing a variety of consumer loans, flexible lending options, and incomparable customer service. We serve over 300,000 customers in more than 250 communities throughout the U.S., and we continue to expand into new states each year. Our core values focus on our team, our customers, and our performance.

We identify lending options that fit each customer’s unique needs and dedicate ourselves to giving back to the community through volunteer opportunities, food drives, back‑to‑school drives, and an annual fundraiser for St. Jude Children’s Research Hospital.

• Actively seek opportunities to originate new loan business with new and existing customers.
• Evaluate customer needs to recommend the best consumer loan and voluntary product solutions.
• Complete loan applications, proposals, and offers for new borrowers and follow up with pending applicants.
• Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.
• Take ownership of customer concerns and work with management to formulate and execute strategies for potential problem loans.
• Close loans, assemble loan folders, and break down files.
• Consistently meet or exceed loan goals.
• Responsible for day‑to‑day servicing of an ever‑growing, complex consumer loan portfolio.
• Apply analytical skills to quickly and efficiently resolve any customer issues.
• Effectively build trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance.
• Process insurance claims, follow‑ups and payments daily and maintain insurance log.
• Provide excellent customer care through daily transactions, customer inquiries and problem resolution.
• Adhere to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance.
• Answer incoming phone calls; check branch’s voicemail.
• Assist Branch Manager with miscellaneous operational tasks such as daily initialization, preparing daily deposit and importing live checks.

• High school diploma or equivalent.
• Minimum of 2 years of experience in a goal‑oriented, incentive‑based sales role.
• 1+ years of experience in the consumer finance industry preferred.
• Professional demeanor, positive attitude, strong communication and customer relations skills.
• Ability to work well independently as well as a dedicated team member.
• Ability to work in a fast‑paced environment and successfully navigate priorities.
• Proficiency with Windows and Microsoft Office Suite.
• Valid driver's license, reliable transportation, and auto insurance.
• Willingness to comply with our company policy regarding employment credit check, background checks and drug screening.
• Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products (eligibility is based on a criminal background check conducted by the state’s department of insurance).

• Health, dental, & vision insurance.
• 15 days of paid time off (PTO) to start + 1 additional personal day.
• 401(k) + employer match.
• Company‑provided life insurance & long‑term disability.
• Employee Assistance Program – confidential mental health support.

• Access to Linked In Learning’s library of 10,000+ professional development courses.
• Employee of the month program.
• Philanthropic support for multiple charities, including an annual drive for St. Jude Children’s Research Hospital.
• Professional offices with a friendly team environment.
• Monthly incentive bonus pay.
• Internal promotions.

• Mid‑Senior level

• Full‑time

• Finance and Sales

Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age, disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug‑Free Workplace.