Personal Banker II

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported.

With locations in Wisconsin, Michigan, Minnesota, Iowa, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers.

At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

The Person al Banker II will play a key role in driving new customers and business while expanding existing relationships for Nicolet and your branch. You serve as a trusted financial advisor-bringing a more advanced level of expertise, particularly in Home Equity and broader consumer lending-while exemplifying Nicolet's culture, values, and commitment to an exceptional customer experience.

• Advanced Customer Experience & Advisory Engagement:
• Deliver a highly personalized and consultative customer experience across inperson, phone, and digital channels.
• Conduct deeper financial conversations to understand short and longterm needs and recommend appropriate deposit, lending, and digital solutions.
• Serve as a primary point of contact for more complex customer relationships, partnering internally when additional expertise is needed.

• Open and service consumer and smallbusiness (as authorized) accounts; complete account maintenance and ensure accuracy of documentation.
• Process deposits, withdrawals, payments, transfers, official checks, and related financial transactions.
• Assist with debit/ATM issuance, safe deposit access, check orders, foreign currency exchange (as applicable), and digital banking troubleshooting.

• Lead or assist in originating consumer loans with emphasis on Home Equity Loans and Home Equity Lines of Credit (HELOCs).
• Analyze credit reports, debttoincome ratios, collateral, and applicant financials to inform product recommendations.
• Prepare and package loan applications, gather required documentation, and manage the loan process through approval, closing, and file completion.
• Stay informed on lending regulations, pricing structures, underwriting standards, and policy changes.
• Support credit administration, resolve exceptions, and maintain regulatory compliance for all lending activity.

• Identify opportunities to expand relationships through product recommendations, financial education, and proactive outreach.
• Use available reports and tools to identify customer needs, product gaps, and targeted calling opportunities.
• Contribute to the achievement of business objectives by conducting internal and external sales calls and other business development activities.
• Refer customers to internal specialists (mortgage, commercial banking, wealth) to ensure a comprehensive financial experience.
• Meet and exceed assigned individual and branch level sales, service, and referral goals.

• Research and resolve escalated or complex service issues, account discrepancies, loan questions, digital banking problems, and transaction disputes.
• Provide clear communication and followthrough to ensure customer confidence and satisfaction.

• Maintain strong operational controls and adhere to Nicolet policies, regulatory requirements, and security protocols.
• Support branch operations including teller backup, vault duties, balancing, dual control procedures, and audit preparation.
• Uphold confidentiality, fraud prevention protocols, and high standards of data integrity.

• Collaborate with teammates to support branch goals, participate in daily huddles, and contribute to a positive and inclusive environment.
• Represent Nicolet in community events and build relationships that strengthen pipeline development and brand presence.
• Provide informal coaching and support for newer employees, especially on lending fundamentals.

• Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full…