Hotel Guest Services Representative

Location: Town of Wausau

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Summary Scope Of Role

Attend to guests’ needs, including, but not limited to, registration, reservation, checkout and cashiering.

Guest Services Representative

Jefferson Street Inn, Wausau, WI

Minimum Education /Relevant Work Qualifications

• High school or equivalent education required.
• One to two years in a public contact position.

Essential Functions & Responsibilities

• 50% Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, email and credit information. Promote the benefits of the area, property, and provide recognition and adherence to the standard operating procedures provided.
• 30% Accept payment for guests’ accounts both at the time of registration and ntain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests where applicable. Ensure daily shift responsibilities are completed and discrepancies are brought to the attention of Management.
• 15% Contribute to the hospitable service of the property offering conversation, morning breakfast support, and local information to our guests.
• 5% Issue keys to guests and control entrance of safety deposit boxes. Post miscellaneous charges as requested.

Additional Job Functions

• Assist in handling mail and deliveries.
• Support the leadership team by assisting with various projects throughout the year.
• Secure reservations for those guests who approach the Front Desk or call the property.

KEYS TO SUCCESS IN THIS ROLE INCLUDE

• Must possess basic computational ability.
• Must possess basic computer skills.
• General knowledge of the city where hotel is located and its attractions.
• Extensive knowledge of the hotel, its services and facilities.

EXPECTED HOURS OF WORK

This is an hourly position and will be scheduled based on operational need/coverage.

Supervisory Responsibilities

The Front Desk Agent reports directly to the Front Office Manager and has limited scope of supervisory responsibilities based on function of position.

Physical Requirements

Ability to lift up to 50lbs, clearly verbally communicate with employees and public. speak, hear, see, read, write, type, dial, reach, and bend. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well‑paced ability for up to 4 hours in length. Must be able to exert well‑paced ability to reach other departments of the hotel on a timely basis.

Must be able to exert well‑paced ability in limited space. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other associates. Ability to spend extended lengths of time viewing a computer screen.

Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10‑key adding machine, multi‑line touch tone phone, filing cabinets, photocopiers, dolly and other office equipment as needed.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Hospitality

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