Hotel General Manager

Genuine hospitality begins and ends with our associates.

Each of our hotels delivers an authentic experience that honors its community. Our associates are the bedrock of that experience. We take seriously our responsibility to invest in our employees so that they may build long‑lasting hospitality careers. If you’re interested in a career at any of our properties, or if you’d like to work at our corporate office in Madison, Wisconsin, click below to view all available positions.

Hospitality is one of the most resilient, adaptable and dynamic industries on the planet. It is an industry of constant change, where technology and innovation combine with genuine interactions to improve the guest experience.

Location: Jefferson Street Inn

201 Jefferson Street

Job :819

# of Openings:0

With nearly two decades of hospitality expertise, IDM Hospitality is one of the country's leading developers, operators, and support teams within the independent and boutique sector throughout the country. IDM Hospitality operates over a dozen award‑winning hotels throughout multiple states. Come join our team as General Manager at the Jefferson Street Inn, right in the heart of downtown Wausau, Wisconsin!

The General Manager with IDM Hospitality must be a true entrepreneur in every sense of the word and the epitome of what a leader should be. Maintaining a balance of successful oversight of the daily hotel operations and property profitability while simultaneously providing dynamic and ethical leadership in the hotel's continuing effort to deliver memorable guest service beyond guest’s expectations is an everyday quest for this role.

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing performance, implementing and complying with all company policies and standards.
• Oversight and direction of all sales and marketing initiatives.
• Ensure guest and associate satisfaction levels remain at or above acceptable levels.
• Monitor and develop team member performance particularly with department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Recruit, interview and train team members as needed.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.
• Serve as primary liaison with hotel owners and corporate entities.
• Perform all duties as assigned.

• Delivering property orientation for associates at all levels, to improve the level of professionalism, responsiveness, and quality of guest services.
• Developing an operations strategy that ensures that IDM Hospitality’s operational standards are consistently delivered throughout all areas of the hotel.
• Lead the annual business planning and budget process.
• Partner with IDM Hospitality in the recruitment and onboarding of associate positions as required.
• Human Resource development activities aimed at fostering team building, coaching, and mentoring, to increase guest and associate satisfaction, while reducing turnover.
• Other duties as assigned by IDM Hospitality Corporate team.

• The General Manager reports to the Corporate Director Team for IDM Hospitality. This role will have direct oversight of all department heads on property and indirect oversight responsibilities of all associates on staff.

• High School Diploma or GED / Equivalent (required).
• Two‑year associate degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years hands‑on experience in the guest services, front desk, housekeeping, sales and marketing or management operations (required).
• Four‑year bachelor’s degree in business administration, Hotel and Restaurant Management, or…