Global Operations Center Technician

Overview

As an IT Operations Technician with Epic Hosting, you will be part of the team's central nervous system- monitoring the entire Hosting infrastructure stack and responding swiftly to problems. You will employ investigative and troubleshooting skills across a variety of tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems. You ll connect with contacts from healthcare organizations to address impact, communicate issues, and perform system build.

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States. Madison is known for its quality of life and opportunities in tech and healthcare technology. Our campus is designed to support productive work in offices, conference rooms, or lounge areas, with meals prepared by a dedicated kitchen team. After five years, employees may be eligible for a four-week sabbatical.

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and merit-based compensation will reflect the impact of your work on the company and our customers. You ll be eligible for annual raises and bonuses, as well as stock grants. Epic is an Equal Opportunity Employer; diversity, equity, and inclusion are integral to our principles.

See our full non-discrimination statement at

• Monitor the Hosting infrastructure stack and respond swiftly to problems.
• Employ investigative and troubleshooting skills across a variety of tools to identify and resolve routine and complex network, hardware, virtualization, and presentation problems.
• Coordinate with contacts from healthcare organizations to address impact, communicate issues, and perform system builds.

Required Qualifications

• Relocation to the Madison, WI area (reimbursed)
• A history of academic and professional success
• Exceptional interpersonal, communication, initiative, and leadership abilities
• Available to work second or third shift hours
• Eligibility to work in the U.S. without sponsorship
• COVID-19 vaccination

Preferred Qualifications

• Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route
• Knowledge of Linux, especially Ubuntu, Redhat, or CentOS
• CompTIA+, CCNA, Network+, or Linux+ certification
• Knowledge of VMware

• Information Technology

• Computer Networking and Information Technology & Services

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