Cafe Team Expert

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A Barnes & Noble bookstore is a gathering place for readers and the community. As Café Team Expert (CTE), you are an integral leader for the café team. You work through the team to develop their knowledge to create a welcoming environment for our customers. You are good at identifying and connecting data, using it to impact sales, trends, waste, inventory and other components to ensure a profitable Café.

In this role, you present viable business strategies and work collaboratively with the Store Manager (SM) to implement and adapt café action plans to deliver expected results.

WI - Wausau - 2125

Full-Time

• Maintain reliable and punctual attendance for scheduled shifts, setting the standard for the team and ensuring consistent leadership presence on the floor.
• Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store — we are open from early mornings to late evenings every day, including weekends and most holidays.
• Are positive and proactive in your approach to work; you lead by example with purpose and energy, working hard and reliably while inspiring others to do the same.
• Are supportive of the entire store team, demonstrating kindness, fairness, encouragement and respect.
• Are always cheerful and helpful with customers, consistently going out of your way to help them and modeling this for the store team.
• Take initiative to drive your own development, are an enthusiastic learner and use feedback to improve skills.
• Are an active listener who understands information and clearly communicates messages as expected to support company initiatives and goals.
• Prioritize resources and barista support appropriately to keep the shift on track.
• Above all, show that you enjoy being a barista!

• Use mastered skills in drink making, creating and maintaining food and beverage presentation standards and adjusting displays, modeling and coaching others in their effective use.
• Use strong visual merchandising skills, to maintain counter and floor retail fixtures.
• Run an efficient and quick register while taking orders, coaching others on efficient order taking and speed of service.
• Support the bookfloor team using bookselling skills when available.
• Actively coach the team to follow loss prevention procedures, maintain a safe, secure bookstore, spot theft and effectively de-escalate challenging situations.
• Manage inventory through effective food and beverage orders.
• Complete and submit accurate monthly inventory and waste logs on time.
• Use expert knowledge to make effective food and beverage recommendations to customers, acting as a role model to the team.
• Review category sales, inventory quantities and product waste reports, assessing and acting on information to maximize sales and profitability.
• Meet with the SM regularly to review café sales performance, profitability, training and opportunities, to drive café results.
• Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards appropriately.

All this work requires physical activity which includes prolonged standing, repetitive bending, lifting, and a lot of walking. You may work in other stores if you are able, and this is needed, collaboratively supporting the wider Cluster.

As you gain experience, you should expect your Café Team Expert knowledge and skills to develop. You will increasingly contribute as you develop your expertise and support others and the Cluster.