Safety & Security Officer

Safety & Security Officer

Under the supervision of the Manager of Crisis Operational Services, the Safety & Security Officer is responsible for providing model customer service and resolving conflict through solid communication skills. The person in this position may encounter stressful situations, where they will have to use critical thinking and problem‑solving skills. This position has the responsibility to uphold safety and security regulations, remain calm under pressure, and respond quickly to any emergent needs.

• The pay range for this role is $19.40 - $21.13 per hour, based on experience, plus $1.00 shift differential for PM and NOC shifts.
• There are part‑time and full‑time shifts available on either the 6:00 am–6:00 pm or 6:00 pm–6:00 am shift.
• PTO, paid holidays, health insurance, dental insurance, vision insurance, on‑site bistro and cafeteria, pharmacy, newly updated facility, life insurance, accident insurance, hospital insurance, employee assistance program and more.
• As a full‑time employee of NCHC, you are eligible for the Wisconsin Retirement System (WRS). The WRS is a hybrid defined benefit plan that contains elements of both a 401(k) and a defined‑benefit plan. Participating staff contribute 7.2% and NCHC matches this at 100% each pay period.

• More than one year of experience in human services, public safety, or a related field.
• Knowledge of verbal de‑escalation and crisis intervention techniques.
• Passion for working with a diverse population.
• Physical ability to retrain individuals when necessary.
• Excellent communication and collaboration skills.

• Provide customer service to our clients by carrying out safety and security procedures, site‑specific policies, and when appropriate, emergency response activities.
• Respond to incidents and critical situations in a calm, problem‑solving manner.
• Collaborate with law enforcement and NCHC leadership for security‑related issues and events.
• Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.
• Assist with new admissions when needed for NCHC campus with focus on behavioral issues.
• Ensure persons entering and exiting the facility correctly sign‑in by assigning the appropriate badge.
• Monitor visible and audible alarms.
• Perform door checks and locking/unlocking for controlled access to NCHC facilities.
• Submit a daily activity report outlining critical events, office needs, and relevant updates to the leadership team.
• Monitor and round NCHC grounds related to security issues and prevention.
• On‑site and remote monitoring of NCHC camera system.
• Respond to safety and security events.
• Attend CPI training.
• Participate in code response and staff meetings for education related to security issues.
• Take responsibility for the overall condition of the security office.
• Assist with regulatory matters with guidance from NCHC leadership.
• Adhere to scheduled work hours with regular and predictable attendance.

Nestled in the heart of Central Wisconsin, North Central Health Care (NCHC) is a healthcare organization formed over fifty years ago as a partnership between three Central Wisconsin counties—Langlade, Lincoln, and Marathon. NCHC employs more than 600 professionals in diverse roles across a variety of care and work environments. We provide passionate and high‑quality care for individuals and families within the fields of mental health treatment, addiction services, long‑term care, short‑term care, physical therapy, crisis stabilization and so much more.

In compliance with the Americans with Disabilities Act, NCHC will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer. North Central Health Care is an Equal Opportunity Employer.

• Entry level

• Full‑time

• Management and Manufacturing

• Hospitals and Health Care