Field Service Technician

Location: Town of Wausau

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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges.

The Role

The Field Service Technician Level 1 will be responsible for start‑up and commissioning of projects, preventative maintenance, and basic submersible wastewater pump (Flygt) and control panel troubleshooting at customer sites. Product specific training will be provided. Will interact with customers.

Benefits

We offer a full benefits package to include 4 weeks Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan with company contribution, and other additional miscellaneous benefits.

Core Responsibilities

• Evaluate, repair, and conduct hydraulic, mechanical, and electrical testing of submersible wastewater pumps
• Basic troubleshooting of electrical control panels
• Basic understanding of schematics and wiring diagrams
• Assist with start‑ups and emergency callouts
• Operating and maintaining a service truck with crane and out‑riggers
• Operating industrial equipment in a shop environment such as forklift, overhead cranes, etc.
• Working with various company provided hand and power tools
• Accurate record keeping inside Xylem’s work order management system
• Create and maintain a safe and organized working environment and culture within the organization and following protocols at customer locations
• Take care of company property
• Demonstrates High Impact Culture through innovation, accountability and empowerment
• Must be able to function in a team environment
• Usually works with direct supervision but can work independently if needed

Travel Requirements

• Some travel required (overnight stays, away from home)

Pre‑hire requirements to operate company vehicle (provided by Xylem or candidate)

• Driver Application for Employment
• Motor Vehicle Report (MVR)
• Driver Disclosure and Release
• Employee Applicant Drug and Alcohol Statement
• FMCSA Certificate of Awareness
• Driver Certificate of Violations
• Driver Statement of On Duty Hours – if applicable
• Road Test
• Copy of Driver’s License
• Copy of Medical Certificate

Qualifications Education Requirements

• HS diploma or equivalent

Experience Requirements

• 0 to 2 years of technical work experience, 1 year preferred

Skill Requirements

• Electrically and mechanically inclined
• Demonstrates critical thinking and troubleshooting ability
• Comprehend technical information and communicate it clearly
• Experience with Microsoft Office and smart devices

High Impact Behaviors

• Transformative Mindset (Talent, Capability)
• Consistency (Strategy alignment, Continuity)
• Empowerment (Decision‑making, Approval culture)
• Non‑Confrontational Culture (Feedback culture)
• Clear Roles & Responsibilities

Leadership Skills

• Proactively seeks feedback from peers, team members, and manager
• Applies new knowledge and tech to improve outcomes within team
• Identifies and mitigates risks
• Breaks down problems effectively and leverages RCA
• Prioritizes team's and organization's needs over self
• Owning execution
• Delegates effectively to empower teams to grow
• Considers Xylem‑wide implications of decisions
• Performs strongly under pressure or in face of challenges
• Focuses on long‑term goals despite setbacks or failures
• Has an effective personal operating model
• Leads change with optimism

Day In The Life

In this role, the working environment is an industrial shop setting where use of PPE is required. May also include exposure to hazardous material and loud noises. The physical demands may include but are not limited to, standing and lifting to 50 lb. In addition, this role may require overtime, and travel may be needed for training sessions.

Equal Employment Opportunity

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resource Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and affirmative action workplace. Xylem prohibits discrimination, harassment of any…