HVAC Service Technician - Journeyman; Eau Claire, WI

HVAC Service Technician - Journeyman (Eau Claire, WI) – Bassett Mechanical

Bassett Mechanical is a 3rd generation family‑owned company that provides custom‑built industrial refrigeration, HVAC, plumbing, metal fabricating, and preventive maintenance service solutions to customers throughout the United States and the world. It is not only a great place to grow and thrive in your career; it is a place to truly belong. As a member of the Bassett Mechanical Team, you'll enjoy a competitive compensation and benefits package and many professional growth opportunities.

From the moment you're hired, to the day you retire, you're a part of our family.

Position Purpose

Troubleshoot, repair, maintain and install commercial/industrial HVAC systems and related equipment as assigned in a timely, high‑quality manner to meet customer commitments and expectations.

Position Responsibilities

• Perform preventive maintenance within the scheduled hours in a quality manner.
• Upon notification of a customer problem, follow systematic questioning techniques and relate answers to the functioning of the system.
• Follow point‑to‑point troubleshooting guides to find faults in a timely manner.
• Check and verify operation of the complete system before leaving the jobsite to minimize callbacks.
• Communicate with the customer upon arrival and at completion of work.
• Promptly and accurately complete all required paperwork and turn them in daily; get customer to sign service reports.
• Keep supervisor informed of issues related to the customer.
• Demonstrate capability and interest in training others.
• Keep technical knowledge up to date regarding equipment and concepts.
• Call in daily to dispatch to update status of work for the day.
• Contact dispatch at scheduled time for weekly scheduling of workload.
• Support and maintain a safe and Lean work environment.

Summary of Skills, Knowledge and Abilities

• Must be a skilled trade journeyman or have equivalent background (at least 5 years of experience working with large industrial/commercial HVAC systems & equipment).
• Have functioning knowledge of motor controls and electrical troubleshooting skills.
• Good computer skills and knowledge of PLCs desirable.
• Must have good written and verbal skills to communicate effectively with customers and coworkers.
• Must be physically able to climb ladders, scaffolds, access rooftops, and enter restricted areas (air handlers, ducts, and confined spaces) for first‑hand observation or inspection.
• Must have a valid driver's license with a good driving record.
• Self‑motivated.
• Detail oriented.
• Flexibility to work weekends or overtime when required.

Direct Reports

• None

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Management and Manufacturing

Industries

• Food and Beverage Manufacturing

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