Investigations Specialist

Job Details:

Job Location:

Corporate Head Quarters - Wauwatosa, WI 53213, Position Type:
Full Time, Salary Range: $18.25 Hourly, Position Summary

InCheck's Investigations Department provides administrative and analytical support to internal staff and external customers by utilizing in-depth knowledge of the business and online ordering systems. The Investigations Specialist I reports to the Investigations Manager and is ultimately responsible for quality of service, accurate report completion, ensuring efficient turnaround time, and assisting with criminal background check reporting compliance.

• Develops and maintains working knowledge of InCheck's services, products, industry regulations, applicable laws, customer requirements, and processing procedures necessary to perform the role effectively.
• Manages criminal background check report workflow/activity.
• Assists in analyzing current and future company policies and best practices.
• Maintains customer service and quality standards at all times.
• Communicates via phone and email with candidates to ensure timely completion of reports.
• Communicates with vendors and or court clerks to obtain case information when necessary.
• Manages day-to-day status of reports, including further investigations and/or all completion efforts related:
  • Nationwide Municipal Criminal;
    County Criminal;
    State Criminal;
    Federal Criminal
  • Instant Multi-State Criminal
  • Social Security Trace
  • Sex Offender
  • Caregiver Criminal History and Patient Abuse
  • Warrants and Wants
  • Fingerprinting (when applicable)
  • Global Terrorist Search
  • International Searches
  • Vendor Hits
  • Other (as needed)
• Applies client-specific guidelines accurately to each report.
• Identifies and researches discrepancies found during the order completion process.
• Inspects assigned reports for completeness and grammatical correctness.
• Prepares routine reports and communicates with client upon successful completion of reports (when applicable).
• May assist in building and maintaining department procedures and training guidelines.
• Learns, retains and applies PBSA accreditation standards to all tasks.
• Other duties as assigned.

• Ability to clearly and effectively communicate goals, interests and positions- in person and over the phone
• Maintain confidentiality and applicant data
• Ability to demonstrate a pleasant demeanor on the telephone or in person
• Knowledge within the background screening industry (familiarity reading court cases, terminology, record filing, etc.)
• Effective time management skills and close attention to detail
• Ability to prepare routine, administrative paperwork
• Ability to frequently operate a computer, keyboard and phone
• Strong familiarity with the internet, including internet research experience
• Knowledge of customer service standards and procedures
• Knowledge of basic Microsoft Office and Outlook software

No travel is regularly expected for this position.

This position has no direct report management responsibilities.

• High School Diploma and 1-2 years of related experience and/or training; or equivalent combination of education and experience.
• Experience in a Criminal Justice system, legal department, law practice, or related field preferred.

Starting / hour. Candidates with directly relevant background screening industry experience may be considered for a higher starting rate.

We are currently only considering candidates who are located in the following states:

• Alabama
• Connecticut
• Florida
• Illinois
• Louisiana
• North Carolina
• Ohio
• Oklahoma
• Pennsylvania
• Tennessee
• Virginia & Wisconsin