End User Support Specialist

Job Title:

EUC Talent Required (L2/L3 Support)

Job Type: Onsite

Job Mode:
Full Time

Teceze is seeking skilled End User Computing (EUC) professionals to support one of our key enterprise clients. The role involves providing L2/L3 onsite and remote support across manufacturing and plant environments, ensuring smooth operation of end-user systems, infrastructure services, and shop floor applications.

• Troubleshoot and resolve issues related to office systems, fabrication, and paint shop floor applications
  .
• Provide end-user and system support across Syncreon, CLI, and other plant locations
  .
• Deliver onsite support for network changes
  , hardware installations, and system upgrades.
• Support and maintain the SCCM environment and assist with Microsoft Intune configurations
  .
• Ensure security vulnerabilities are remediated for shop floor (SF) machines and workstations.
• Manage hardware lifecycle activities
  , including asset tracking, shipments, replacements, and returns.
• Configure, manage, and troubleshoot printers, scanners, and peripheral devices
  .
• Provide L2/L3 support for: Windows and macOS operating systems, core infrastructure services, participate in plant leadership meetings and weekly change management calls.
• Support patching and upgrade activities in line with organizational standards.
• Adhere to defined operational standards, SLAs, processes, and service objectives
  .
• Maintain accurate documentation for service desk procedures and end-user processes.
• Escalate major incidents and service interruptions to Plant Leadership and the MIM team in a timely manner.
• Coordinate with onsite hardware and service vendors for issue resolution and installations.

• Strong experience in EUC / Desktop / IT Infrastructure Support (L2/L3).
• Hands‑on experience with Windows OS, macOS, SCCM, and Intune
  .
• Exposure to manufacturing or plant IT environments is highly preferred.
• Knowledge of network troubleshooting, patch management, and security remediation
  .
• Experience managing hardware assets, printers, and scanners
  .
• Excellent communication, coordination, and documentation skills
  .
• Ability to work independently in an onsite plant environment
  .

• Prior experience supporting shop floor systems in automotive or manufacturing plants.
• Familiarity with ITIL processes
  , incident management, and change management.
• Experience working with multiple plant locations and stakeholders.

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