Entry Level Desktop Support

Entry Level Desktop Support

The Desktop Support Technician serves as the first point of contact for IT-related support, providing Tier 1 assistance for technical issues related to installing, diagnosing, repairing, maintaining, and upgrading PC hardware and related equipment. This role ensures optimal workstation performance across hardware, software, printing, connectivity, mobile technology, and user setup. A key responsibility is refreshing PCs as part of the asset lifecycle program while delivering a high-quality end‑user computing experience for Milwaukee County employees, contractors, and vendors.

Codeworks is an IT Services firm headquartered in SE Wisconsin, known for its strong commitment to quality and direct client relationships. With over 25 years of experience serving Fortune 1000 companies in Wisconsin and nationwide, Codeworks excels at evaluating, advising, and connecting IT professionals with new opportunities that satisfy their expectations regarding income and growth. Codeworks is committed to diversity, equity, and inclusion.

• Location: Wauwatosa, WI (Fleet location on Watertown Plank Rd.)
• Work Arrangement: 100% Onsite
• Contract Duration: Through 12/31/2026, renewable annually
• Employment Type: Contract
• Seniority Level: Entry Level
• Job Function: Information Technology
• Industries: IT Services and IT Consulting

• Provide daily support for PC hardware/software, including Windows 10 and Office 365.
• Install, configure, and maintain operating systems and standard images.
• Troubleshoot and maintain printers and peripheral devices.
• Assist with mobile device troubleshooting.
• Document and track incidents and requests in the ticketing system.
• Set clear client expectations and adhere to SLAs.
• Prioritize and prioritize escalations based on business impact.
• Recommend improvements for end‑user support and efficiency.
• Maintain knowledge of hardware standards and emerging technologies.
• Participate in special projects and on‑call rotation.

• 6 months to 5 years of experience in Desktop support.
• Experience in deploying devices.
• On‑the‑fly device repairs.

• Workstation, printer, and peripheral maintenance.
• General understanding of client/server environments.
• Experience with Microsoft Active Directory and Azure AD.
• Solid understanding of Microsoft products (Windows OS, Office Suite).
• Familiarity with SCCM imaging software.
• Preferred certification:
  CompTIA A+.

Anticipated hourly pay range: $15 - $20. This range is subject to change based on job‑related factors. All full‑time Codeworks employees are eligible to enroll in the company’s medical, dental, vision, and life insurance plans.

Codeworks, an LRS company, is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.