Entry Level Desktop Support

Job Description

Codeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.

Location: Wauwatosa, WI (Fleet location on Watertown Plank Rd.)

Work Arrangement: 100% Onsite

Contract Duration: Through 12/31/2026, renewable annually

The Desktop Support Technician serves as the first point of contact for IT-related support, providing Tier 1 assistance for technical issues related to installing, diagnosing, repairing, maintaining, and upgrading PC hardware and related equipment. This role ensures optimal workstation performance across hardware, software, printing, connectivity, mobile technology, and user setup. A key responsibility is refreshing PCs as part of the asset lifecycle program while delivering a high‑quality end‑user computing experience for Milwaukee County employees, contractors, and vendors.

• Provide daily support for PC hardware/software, including Windows 10 and Office 365.
• Install, configure, and maintain operating systems and standard images.
• Troubleshoot and maintain printers and peripheral devices.
• Assist with mobile device troubleshooting.
• Document and track incidents and requests in the ticketing system.
• Set clear client expectations and adhere to SLAs.
• Prioritize and escalation issues based on business impact.
• Recommend improvements for end‑user support and efficiency.
• Maintain knowledge of hardware standards and emerging technologies.
• Participate in special projects and on‑call rotation.

• 6 months to 5 years of experience in desktop support.
• Experience deploying devices.
• On‑the‑fly device repairs.

• Workstation, printer, and peripheral maintenance.
• General understanding of client/server environments.
• Experience with Microsoft Active Directory and Azure AD.
• Solid understanding of Microsoft products (Windows OS, Office Suite).
• Familiarity with SCCM imaging software.
• Preferred Certification:
  CompTIA A+.

Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team.

Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.

Codeworks, an LRS company, is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.

Codeworks discloses that the anticipated hourly pay range for this position is between $15 and $20. This range is subject to change based on job‑related factors, including client requirements where applicable.

All full‑time Codeworks employees are eligible to enroll in the company’s medical, dental, vision, and life insurance plans.