Operations Manager

The Opportunity

Are you a visionary leader ready to drive operational excellence in a thriving insurance brokerage? As an Employee Benefits Operations Manager at M3, you'll be at the forefront of our Employee Benefits Client Services operations, leading and developing a dynamic team of Client Service professionals. This role offers an exciting combination of strategic leadership, team development, and client service excellence, making it an ideal opportunity for ambitious managers looking to make a transformative impact in a growing organization.

• Take ownership of Employee Benefits Client Services operations, providing leadership and development support to ensure exceptional service delivery and professional growth across the team.
• Drive performance excellence through continuous evaluation, coaching, and feedback, ensuring agency professionalism and high-level technical expertise.
• Design and implement workflow procedures and compliance standards that enhance service quality and operational efficiency.
• Foster strong relationships with Client Executives and Carrier partners, serving as a key facilitator for client and carrier resolution while maintaining M3's reputation for excellence.
• Champion M3's Vision, Strategies, Values, and Goals, creating an environment that supports employee growth and empowers team members to contribute meaningfully to organizational success.

• Bachelor's degree in business from a four-year college or university, or equivalent combination of education and experience.
• Minimum of 5 years related management, supervisory and employee benefits insurance industry experience is preferred.
• Valid Driver's License and State specific Insurance License required.
• Demonstrated management experience in financial acumen, coaching/consulting, conflict resolution, and talent management.
• Exceptional written and verbal communication skills with excellent analytical abilities.
• Demonstrated proficiency in Microsoft Windows based software applications, including Word, Excel and PowerPoint.
• Strong strategic leadership skills with ability to communicate M3's vision and mission clearly to all employees.
• Results-oriented mindset with excellent organization and planning capabilities.

Your role at M3 won’t be about the boundaries presented in a job description – it’s about the possibilities that you can envision once you walk through the doors on your first day. We’re looking for people ready to take control of their career and excited to make a real impact with their position.

As an insurance broker, M3 helps you manage risk, purchase insurance, and provide benefits to your employees. We partner with clients on everything from property & casualty and employee benefits to personal lines, executive benefits, and employer-sponsored retirement plans. And, we’re privately owned and independent which means we’re doing what’s best for our clients – not what’s best for Wall Street or private equity.

• Autonomy— Being able to work towards a common goal, but how you get there is an open book.
• Immediate Impact— Every M3er can make an impact, from day one in any role.
• Powered by Team— Be a part of a close-knit group of team members with whom you build trust and share responsibility.
• People— Every M3er is unique in their own way, M3 is a collection of unique achievers.
• At M3 Insurance experience the best of both worlds with our dynamic flexible work environment. Enjoy the flexibility to work remotely every so often while still fostering collaboration and innovation in-person in our office spaces. We prioritize work-life balance and empower our employees to thrive in a supportive and inclusive atmosphere.

Joining the M3 team means gaining access to a host of exceptional benefits and perks. Our benefits package is continuously evolving to cater to the needs of our team members. From flexible time-off and paid parental leave to employee appreciation events and volunteering opportunities, we prioritize the well‑being and satisfaction of our employees. Additionally, our profit‑sharing program ensures that every member of…