Store Associate

Job Title

Store Associate

• Department:
  Retail
• Reports To:
  
  Assistant Manager

Gulfport, MS $52,624.00-$72,415.20

Under the supervision of the Store Manager and/or Assistant Manager, the Store Associate delivers exceptional customer service, processes transactions, merchandises the sales floor, and stocks the store. The role involves interacting with customers, assisting with merchandise selection, cashiering, processing store donations, moving products from the backroom, and maintaining a hazard‑free workplace while exemplifying Goodwill’s PRIDE culture (Passion, Respect, Integrity, Dedication, and Excellence).

• Collaborate with customers to understand and deliver customer expectations.
• Communicate Goodwill’s mission and focus.
• Provide exceptional customer service throughout the store, building and maintaining internal and external customer satisfaction.
• Assist customers with merchandise selection, including suggestion selling.
• Proactively greet and help customers in any area of the store.
• Inform guests of the best deals of the day, the color of the week, etc.
• Assist driver with loading and unloading trucks of donated goods.
• Assist donors with unloading donations and loading sold goods.
• Provide a donation receipt when requested.
• Collect donor information and enter into the system for tracking.
• Provide a positive experience to donors, even when turning down donations that are not accepted.
• Implement strategies to maximize profit by processing donations and merchandising the sales floor.
• Utilize the donation tracking system to acknowledge each donation accurately.
• Effectively separate incoming donations by category in a safe and organized manner according to company standards when unloading trucks.
• Remove salvage material and garbage from salable goods.
• Evaluate and determine product value.
• Prepare salable goods for the retail store.
• Maintain production tallies and meet all production goals.
• Maintain adequate merchandise in the retail store.
• Identify goods for special sales and Edgewater Village store.
• Process and remove unsold items as appropriate.
• Examine, sort, and price electrical equipment, small wares, and soft goods and prepare them for display on the sales floor.
• Place garments, housewares, etc. on proper floor racks and shelves and restock as necessary.
• Implement strategies to maximize profit by processing transactions.
• Ensure all merchandise is accurately priced and sold.
• Take appropriate measures to safeguard funds and merchandise.
• Participate fully in current promotions, such as sales and round‑up.
• Collect and enter customer information into the POS system.
• Handle cash, checks, and credit card transactions, closing out cash drawer and balancing all POS transactions.
• Merchandize and stock the sales floor, provide general floor maintenance when needed, and stock the floor with merchandise from the backroom.
• Promote a culture that embraces growth & development to meet the needs of our team.
• Support your team, contributing to team effort by accomplishing related results as needed.

• Comply with all health, safety, and fire standards and all local, state, and federal regulations.
• Follow all policies, procedures, and directives of Goodwill Industries ensuring the safety of personnel or property.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Push or pull containers weighing up to 30‑40 lbs. or up to 100 lbs. using a team lift.
• Safeguard company property, including donated goods. Report any incident of theft, fraud, waste, or unauthorized possession of company property.
• Demonstrate safe work practices through awareness and observation in support of a safety culture; report any potential hazards or accidents.
• Always maintain a clean and organized work environment.

• Assist customers with general information.
• Perform other related duties as assigned.
• Specific goals and expectations will be provided by management.
• Requires punctual and regular attendance. Time away from work is approved and taken in accordance with established policies.