Team Leader, Management

Overview

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At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone belongs. We are focused on innovation, client experience, and sustainable growth as part of Block Next, a multi-year transformation to elevate how we work, serve, and lead in our industry.

If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is always open.

• Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives.
• Act as a knowledgeable resource on tax topics and products for associates; build client relationships that strengthen over time.
• Lead daily team activities to ensure work is completed on time with attention to quality, priorities, and goals.
• Train and coach associates to execute Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns as required and support ongoing tax knowledge and compliance.
• Conduct timely performance reviews and partner with the Associate Relations Center to address performance concerns.

• Prior experience in a customer service, shift leader, or similar role.
• Experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns).
• Annual continuing education and ability to meet IRS and applicable state requirements.
• Computer proficiency with MS Office and ability to work independently with minimal supervision.
• Strong customer-centric mindset, adaptability, and resilience; flexible schedule as needed by business.
• High school diploma or equivalent (or higher).

• Wellbeing program and health resources, including Health Advocate and Wellbeing (Better You).
• Neurodiversity and caregiver support.
• Discounts on everyday items and services.
• Medical coverage, 401k, and Employee Stock Purchase Plan (eligibility applies).
• More benefits details at

H&R Block is an equal opportunity employer that values diversity and inclusion. We foster a connected culture where trust, care, and collaboration help everyone belong.

If you’re looking to make an impact, H&R Block is the place for you.