Patient Care Navigator-Orthopedics PRN

** FTE/Scheduled Weekly

Hours:

** 0.00 / 0 / All Shifts - PRN (United States of America) mainly 1st shift hours
** PRIMARY FUNCTIONS
** The orthopedic care navigator serves as the consistent care coordinator both in the clinic and through in-person education throughout the continuum of care for patients having total joint replacement procedures.
** ESSENTIAL DUTIES AND RESPONSIBILITIES
**** Clinic Registered Nurse
** 1. Maintains patients’ electronic records, accurately documenting care and services provided in a timely manner and ensuring confidentiality at all times.
2. Direct Patient Care
* Prepares patients for examination and/or tests as appropriate for nurse/provider visit.  Assists with exams and minor office procedures, as needed.
* Provides direct and indirect nursing care to patients, demonstrating knowledge of nursing techniques and procedures considering needs specific to the standard of care for the patient's age and his/her clinical condition.  Maintains knowledge of and administers/refills prescribed medications and treatments in accordance with approved nursing techniques and as ordered by provider.  Maintains accurate patient charges for services and equipment used.
* Observes and monitors patient condition and notifies responsible provider of patient conditions and activities or unanticipated reactions to care provided.  Maintains responsibility for the welfare of assigned patients, including critical and life threatening patient conditions.  Recognizes need for and must be able to perform life saving measures if necessary.
3. Triages patient telephone calls, assesses condition, and advises of symptomatic treatment as needed according to office protocols and/or schedule appointment with provider.
4. Communication
* Effectively communicates with patients, families, providers, outside agencies, and hospital personnel regarding patients’ hospitalization and/or clinic visit.
* Works with other members of the nursing services staff to maintain the continuity of care of the clinical patient.
* Uses tact, patience, and understanding when dealing with patients.  Treats them with respect and dignity at all times.
* Provides teaching for patient and family members.  Adapts teaching to a language and style understood by all parties.  Reinforces teaching as needed.
5. Maintains responsibility for problem solving regarding patient care.  Initiates contact with appropriate resources and initiates actions for concerns identified.  Exercises independent judgment in the care of patients and seeks assistance from the proper personnel when appropriate.  Seeks assistance from manager when appropriate.
6. Knowledge and sharing
* Acts as a clinical resource sharing knowledge with other clinic staff.  Interacts effectively with staff in order to accomplish safe, quality care for all clinic patients.  Participates in the evaluation and monitoring of the quality of nursing care within the clinic, and collaborates with other nursing/medical staff to structure patient care.  Assists in developing strategies to improve the clinical competencies of nursing staff and others working in the clinic setting.
7. Maintains condition of equipment and supplies related to patient care.  Manages and operates equipment safely and correctly at all times, and provides for the repair, restocking, or replacement of supplies and equipment.  
8. Maintains a working knowledge of the following processes and is able to perform effectively.
* Patient referral process: schedules tests/procedures as directed, contacts insurance company to obtain prior authorization.
* Documents telephone encounters, capturing pertinent data and notifies responsible provider of patient conditions and activities or unanticipated reactions to care provided.
* Maintaining eCW fax in-box, follows up on all lab and diagnostic imaging results, all outstanding orders and ensures all orders, and prescriptions have been electronically transmitted or faxed prior to the end of each day.
* Lab QA checks, lab collection and processing procedures.
* Adhering to all applicable WHC and regulatory requirements.
* Supply ordering process including the removal of expired supplies.
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