Business Process Lead - e-Commerce Platform

Position: Nexin - Business Process Lead - e-Commerce Platform
Business process lead - e-Commerce platform

Location:

Brabant Wallon (Hybrid)

Contract:

full-time employee or senior freelance

Context

Our client is currently undergoing a critical phase in the delivery of a large-scale digital / B2B e-Commerce platform. This programme is high-profile, time-sensitive, and requires strong governance and operational alignment to ensure successful delivery and go-live readiness.

To support this, we are seeking an experienced Business Process Lead to play a pivotal role in aligning business operations with platform capabilities and ensuring delivery integrity across all work streams.

The role

As the Business Process Lead, you will act as the bridge between business operations and the e-Commerce platform. You will ensure that the solution is not just technically sound, but fully aligned with how the business operates—and where necessary, that business processes are redesigned, communicated, and Embedded effectively.

This is a critical role in addressing current gaps in product definition and governance, ensuring that every sprint contributes meaningfully toward a deployable, business-ready solution.

Why this role is critical:

Current delivery lacks complete and validated Product Descriptions, which are essential for platform readiness

Governance gaps are accumulating across sprints and must be addressed urgently

The platform must reflect real business operations, not just default system configurations

Without this role, there is a significant risk to go-live readiness, delivery timelines, and overall programme success

Key responsibilities

Own and author all Product Descriptions to support sprint delivery and acceptance

MAP and validate key business processes, including:

Order-to-Cash (O2C)

Pricing and catalogue structures

Credit and approval workflows

Ensure alignment between business requirements and platform configuration

Identify where business processes must change and lead the design and documentation of those changes

Drive and lead User Acceptance Testing (UAT)

Validate all delivered sprint outputs against functional intent and business needs

Communicate process changes clearly to stakeholders and ensure adoption prior to go-live

Requirements - profile

Proven experience as a Business Process Lead / Business Analyst / Functional Lead within e-Commerce or digital transformation programmes

Strong expertise in B2B e-Commerce processes, especially O2C, pricing, and catalogue management

Experience working with enterprise e-Commerce platforms (e.g., Adobe Commerce/Magento or similar)

Demonstrated ability to translate business needs into clear, actionable requirements

Experience leading UAT cycles and validating solution readiness

Strong stakeholder management and communication skills

Ability to operate in a fast-paced, high-pressure delivery environment

Day 1 priorities

Conduct a retrospective validation of all completed sprint outputs

Assess alignment between delivered functionality and business intent

Identify and prioritize gaps in product definition and process coverage