Service Manager

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This range is provided by Boswell Oil Company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$50,000.00/yr - $90,000.00/yr

Boswell Oil Company is a dynamic growth‑oriented distributor of lubricants and fuels to wholesale, retail, and commercial end‑user markets throughout Georgia. We are seeking an experienced Service Manager for our company. Previous field service experience required and petroleum industry service experience is strongly preferred.

The ideal candidate enjoys coordinating with a team, is self‑directed, has exceptional verbal and written communication skills, excels at time management, and is mechanically minded. Teamwork, Ownership, and Commitment are three of our company values that are also attributes of someone who will be successful in this position.

We are willing to have this position based in any of our bulk plant locations – Athens, Thomson, Waycross, or Albany. It is posted separately for each location, but there is only one position as this position will serve all locations. Some travel will be necessary.

The typical schedule will be Monday through Friday 8a‑5p. To meet business need there may be schedule flexibility.

Compensation Will Be Commensurate With Experience.

Boswell Oil Company offers a competitive benefit package including medical, dental, vision, 401k with matching, other ancillary insurance options, paid time off, and paid holidays.

Manage the deployment of the Service Technicians to prioritize and complete service orders for all Boswell direct and indirect facilities and for customers. Ensure efficient and effective communication with internal and external partners to maximize the use of Boswell equipment and resources and timely customer service.

• Dispatch employees or vendors for service tickets. Coordinate with Sales Support team as needed to get additional information and/or confirm completion of service ticket.
• Verify details for invoicing after completion of service tickets.
• Act as a liaison for any contractor or vendor providing upkeep to Boswell facilities or equipment, including but not limited to landscaping services.
• Create and dispatch service tickets.
• Verify completion of service tickets and provide relevant information to billing.
• Create and maintain tracking spreadsheets or databases for sales and service assets including but not limited to tanks, tank monitors, and hot fuel.
• Provide information, like gallons and equipment, needed for ROI evaluation and approval.
• Maintain stock and order equipment like tank monitors for sales and service. Track warranties and credits on that equipment.
• Report project progress to senior management and working with them to improve operations and procedures.
• Schedule and dispatch service technicians for field service including but not limited to tank installs, pump repairs, inspections, preventative maintenance, and emergencies.
• Coordinate with multiple vendors, field techs, sales, and customers to execute service projects and startup/warranty activities.
• Handle end‑to‑end work order management opening, tracking, documenting, and closing with detailed records and financial data.
• Prepare sales orders and manage relevant supporting documentation for billing.
• Maintain a service calendar; proactively follow up on open service requests and recurring maintenance.
• Track and manage inventory of service related equipment like tanks, pumps, hoses, meters, and support equipment.
• Receive, label, and route incoming packages and project materials.
• Ensure all service work meets safety, environmental, and regulatory standards.
• Provide executive‑level administrative support for the Field Service team.
• Use service administrative software (dispatch/ERP), Microsoft Office, and billing systems effectively.
• Provide support for the completion of service work particularly when more than one person is required to effect the repair or equipment moves.
• Follow all department work instructions.
• Work with sales team and technicians to understand…