Floating Manager

Floating store manager has all the duties of a store manager but does not operate out of one single location. The floating manager travels and visits multiple locations based on the needs of the division on a daily, weekly and monthly basis. The floating manager answers directly to the District Manager and is not a bonused position. When no other store manager is present, they are the manager on duty responsible for decision making and management for personnel, sales/marketing, and general appearance of a store and should perform duties below as acting store manager.

Job Title:

Floating Store Manager

Department:
Store Operations

Floating store manager has all the duties of a store manager but does not operate out of one single location. The floating manager travels and visits multiple locations based on the needs of the division on a daily, weekly and monthly basis. The floating manager answers directly to the District Manager and is not a bonused position. When no other store manager is present, they are the manager on duty responsible for decision making and management for personnel, sales/marketing, and general appearance of a store and should perform duties below as acting store manager.

• Recruits and selects store employees. This process includes interviewing and conducting reference checks. Hires store employees, as necessary, with District Manager Approval.
• Counsels employees on performance issues and conducts performance appraisals. Recommends merit increases, promotions, demotions, and terminations for store employees to District Manager. Assigns job duties to store employees and ensures assignments are com
• Makes schedule for store employees
• Ensures in-store communication. Communicates details of all merchandise programs to all store associates.
• Checks identification for restricted sales and teaches all employees to do the same.
• Maintains inventory and orders items using Friendly Express guidelines.
• Ensures vendor deliveries are checked-in using company guidelines.
• Enforces effective vendor relation and addresses vendor problems as necessary.
• Makes sure all monies are deposited daily and reports are sent to the data entry department in a timely manner.
• Monitors activity within store to observe quality of customer service and provide assistance as required.
• Provides extraordinary customer service.
• Reports immediately all cash shortages to the District Manager.
• Resolves customer complaints when possible. Notifies appropriate management of any unresolved complaints.
• Ensures the accuracy and addresses discrepancies in daily, weekly, and monthly store reports, including (but not limited to) shift analysis, merchandise reports, inventory control logs, competitive gasoline price surveys, markdowns, cigarette counts and en
• Rings customer sales using cash register. Receive money, gives correct change, as needed, and provides customer with receipt. Refunds cash for returned merchandise and/or exchanges merchandise.
• Ensures that proper shift change procedures are followed, such as ensuring money is cash drawer is counted at the beginning and the end of a shift.
• Uses special equipment to process specialty products, such as money orders, credit card purchases, checks, and lottery sales and redemptions and that store employees are trained to do the same.
• Completes, or ensures the completion of bad merchandise form to assist with inventory control. Returns designated unsold merchandise to appropriate vendor.
• Ensure proper operation and maintenance of store equipment. Contacts appropriate District Manager and/or Maintenance Department as necessary.
• Ensures all areas of store and surrounding grounds are neat, clean, and organized.
• Ensures that store is in compliance…