Community Health Worker Wayne

Description

LOCATION: Wayne County Healthy Communities - Wayne, MI 48184

POSITION SUMMARY: Southeastern Michigan Health Association (SEMHA) is seeking for a Community Health Worker (CHW) for Wayne County Healthy Communities (WCHC) to serves as a member of the interdisciplinary care team, supporting patients and community members through outreach, health education, care coordination, insurance enrollment assistance, and connections to community resources. The CHW collaborates with clinical staff, health plans, and community partners to address barriers to care, improve access to healthcare services, and support positive health outcomes.

This Position is located at the city of Wayne. (33030 Van Born Rd. Wayne MI, 48184)

REQUIREMENTS:

• Educate and engage patients on preventive screenings, chronic disease management, appropriate primary care utilization, and available health center services.
• Coordinate appointments, testing, referrals, and follow-up; identify barriers to care and connect patients with community resources.
• Conduct Social Determinants of Health (SDOH) screenings and support referrals between faith-based organizations, community partners, and FQHC clinical services.
• Conduct targeted outreach to Health Plan members, including patients with open HEDIS care gaps, frequent or potentially inappropriate emergency department utilization, and other identified care needs.
• Review monthly Health Plan outreach lists, prioritize outreach, maintain assigned patient panels, and assist with primary care provider changes and panel accuracy.
• Document outreach, patient education, referrals, enrollment assistance, and outcomes accurately and timely in designated systems; submit monthly reports and meet established productivity standards.
• Assist patients with Medicaid and Health Insurance Marketplace enrollment, renewals, and coverage navigation; obtain and maintain Certified Application Counselor (CAC) certification within 90 days of hire or as otherwise directed by management.
• Participate in community outreach events, team meetings, supervision, and required training.
• Assist with obtaining patient records through the Health Information Exchange (HIE) and preparing for regulatory and accreditation site visits.
• Maintain patient confidentiality and comply with HIPAA and applicable program requirements.
• Perform other duties as assigned by management.

JOB QUALIFICATIONS:

• Demonstrate excellent written and verbal communication, interpersonal, and active listening skills.
• Ability to manage multiple projects and priorities effectively.
• Demonstrate attention to detail, patience, and compassion toward patients.
• Ability to work effectively with patients, colleagues, and community partners.
• Ability to build rapport and maintain professional relationships.
• Demonstrate strong organizational and problem-solving skills.
• Valid driver’s license and reliable transportation REQUIRED.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent REQUIRED.
• Bachelor’s degree in health sciences, business, clinical studies, or a related field preferred.
• Michigan Community Health Worker (MiCHW) certification preferred.
• Certified Application Counselor (CAC) certification preferred at the time of hire.

SKILLS:

• Strong organizational, time management, multitasking, and attention-to-detail skills in a fast-paced, changing environment.
• Commitment to serving underserved and vulnerable populations.
• Effective communication and interpersonal skills, with the ability to build trust and rapport with diverse communities.
• Ability to navigate the health care system, advocate for patients, and respond flexibly to changing community needs.
• Experience in community outreach, education, or health care strongly preferred.
• Proficiency in Microsoft Word, Excel, and Outlook…