Assistant Director, Student Accounts

Thank you for your interest in working at William Paterson University. William Paterson University is a purpose-driven, proudly diverse community - designated as both a public Hispanic-Serving Institution and Minority-Serving Institution - committed to creating transformative academic, professional, and personal experiences as a powerhouse of progress. We foster a workplace that values growth, flexibility, and community, and we are recognized as a 2024 and 2025 Forbes’ Best Employers by State, 2025 Great College to Work For, and honored with the NJBIZ Empowering Women Award.

Our 1,000 dedicated staff members enjoy competitive benefits, a four-day summer workweek, tuition support, and strong opportunities for internal promotion. Situated on a scenic suburban campus just 20 miles from New York City, WP offers a diverse, inclusive environment where your contributions fuel student success, economic and social mobility, and community engagement. Together, we empower our students through intentional, holistic support within flexible, innovative, and inclusive settings - preparing graduates to thrive professionally and personally, and to lead with a commitment to progress in New Jersey and beyond.

Under the direction of the Director of Student Accounts, the Assistant Director assists in the management and administration of assigned Student Accounts operations, including tuition and fee assessment, billing, accounts receivable, collections, payment processing, refunds, financial reconciliations, and reporting. The Assistant Director directly supervises four assigned employees and is responsible for coordinating daily work activities, monitoring performance, providing training, maintaining operational procedures, and ensuring the timely and accurate completion of assigned responsibilities.

The position utilizes Banner, Touch Net, Microsoft Excel, and other institutional systems to support accurate financial processing, regulatory compliance, operational efficiency, and continuous improvement. The Assistant Director collaborates with Financial Aid, Registrar, Information Technology, Finance, and other University departments to resolve student account issues and support institutional objectives.

Manages assigned Student Accounts operations, including tuition billing, accounts receivable, payment processing, refunds, collections, financial reconciliations, and related customer service activities.

Supervises four assigned employees, including establishing work assignments, coordinating schedules and office coverage, monitoring attendance and performance, providing training and cross-training, and ensuring accountability for assigned responsibilities.

Oversees Banner tuition and fee assessment activities, including reviewing, testing, and maintaining billing rules, tuition structures, detail codes, and related system configurations to ensure accurate assessment of student charges.

Coordinates student billing processes, including electronic billing statements, payment deadlines, outstanding balance reviews, financial holds, and registration cancellation activities.

Oversees assigned student refund processing activities, including refund file generation, review, reconciliation, and coordination with Financial Aid and other departments to ensure compliance with applicable federal and institutional requirements.

Supports the administration and maintenance of Touch Net and related payment processing systems, including payment plans, electronic payments, Marketplace, student deposits, and payment reconciliations.

Prepares, reviews, and analyzes financial reports, accounts receivable aging, outstanding balances, billing activity, refunds, and other financial information…