Kids Club Attendant

Overview

The Kid's Club Attendant ensures that the Kid's Club delivers a safe and positive member experience. Responsible for delivering the ultimate customer service experience; contribute to running a clean, friendly and well-maintained club, and executing the team member basics of being on time and complying with the dress code. The Kids Club Attendant provides a safe, fun and interactive environment to children using the Kid's Club.

They conduct all activities in a positive and professional manner and follow all Kids Club policies and procedures.

• Child Care – Supervise activities of all assigned children in the Kid's Club area and ensure the child remains in the designated area.
• Provide child care to children including paging a parent/guardian if necessary to assist with discipline issues and attending to personal needs.
• Participate in and entertain children with games or other approved activities.
• Administer first aid to children in accordance with company policy.
• Project a positive, friendly and caring attitude at all times while interacting with children and their parents.
• Customer Service – Maintain the Kid’s Club area clean and maintained according to set standards; ensure all toys and objects are clean and safe.
• Ensure the safety of children in the Kid’s Club area by following all safety procedures.
• Report any incidents, member complaints or child health concerns to the Kid's Club Supervisor/Lead or Operations Manager as appropriate.
• Report health concerns to enable Health Alerts to be posted if required.
• Administration – Verify that all parents receive copies of the Kid’s Club policies and that each member using Kid’s Club has paid for the service with a receipt showing status (Ultimate or Fitness member).
• Ensure that the parent or guardian has signed a Kids Club Agreement and has signed at the register along with an emergency information card.
• Ensure the individual checking in the child is listed on the Kid's Club Agreement/Information Card.
• Ensure the parent/guardian completes and signs the Kid’s Club Register when checking in and out children.
• Ensure proper payment is received for the use of Kid's Club.

• Knowledge, skills & abilities – Experience working with children.
• Patience in dealing with children and customers.
• Strong communication and interpersonal skills.
• Attention to detail.
• Energetic and friendly attitude.
• Minimum certifications/educational level – High School Diploma or GED required;
  Current CPR/AED certification (required);
  California employees must be Trust Line certified before working with children (required);
  State-specific certifications may be required (see manager for details).
• Minimum experience – 6-12 months of child care experience preferred.