Client Service Representative - Urgent Care

Support, Learn, and Make a Difference

Making a difference is what we do! Are you passionate about top notch veterinary & client care? So are we! Your career path awaits at the newly opened Metropolitan Veterinary Urgent Care and Specialty in Wayne, PA!

This state-of-the-art 6,000-square-foot facility conveniently located just minutes from Metropolitan Veterinary Associates, Rt. 476/Rt. 76/Rt. 30, and the PA Turnpike, is equipped with everything you need to provide outstanding care to your patients. As part of this innovative facility, you’ll not only provide top-tier urgent care services but also work alongside an exceptional team of Emergency Doctors and Specialists.

If you’re looking to take your profession to the next level in a collaborative, openhearted environment, this is the place for you!

We are seeking a seasoned, experienced Customer Service Representative to join our growing team! As the first point of contact for clients and patients, you will play a vital role in ensuring a welcoming, professional, and efficient experience.

This position includes a hybrid responsibility:
Sundays you will work at Metropolitan Veterinary Associates (MVA) in the EAL role
, supporting the Emergency and Critical Care service by assisting with client communication, patient check-in/check-out coordination, and overall flow of the emergency department. Strong multitasking skills, communication confidence, and comfort in a fast-paced ER environment are essential.

This is a full-time position with the following schedule:

• Sunday: 9:00 AM – 5:00 PM at MVA in the EAL role
• Tuesday–Friday: 4:00 PM – 12:00 AM at MVUCS

• Starting at $19.00 + 15% Shift Differential

• Providing a warm and friendly first impression to all clients and patients.
• Communicating with clients and the medical team in a clear, professional, and compassionate manner.
• Answering phones, managing client inquiries, and scheduling app ointments effectively.
• Maintaining accurate patient records and updating client information.
• Assisting with patient admits and discharges, as well as payment processing.
• Supporting the cleanliness and organization of the hospital, including the front desk and lobby areas.
• Multitasking and prioritizing responsibilities in a fast-paced environment.
• Collaborating with team members to ensure smooth workflow and excellent care.

• Leading industry compensation
• Education Assistance Program & tuition reimbursement
• Medical, Dental and Vision insurance
• Paid time off
• Paid volunteer time off
• Continuing education paid time off and allowance (for licensed and non-licensed team members)
• Retirement plan including matching funds
• Pet adoption reimbursement
• Mentorship with a team dedicated to Education and Development
• Emotional support and well-being benefits for team members
• Unlimited growth potential

• Friendly and professional demeanor.
• Strong communication and organizational skills.
• Proficiency with computers and phone systems.
• Basic understanding of veterinary terminology (or willingness to learn).
• Comfort being around animals and working in a pet-focused environment.
• Ability to handle multiple tasks in a dynamic, team-oriented setting.
• Attention to detail and the ability to stay calm under pressure.

At MVA,
YOU are our priority. If you're looking for a career where you can thrive, grow, and truly make a difference
, we’d love to have you join our team!