Loan Servicing Specialist

Job Summary

The Loan Servicing Specialist at the Bank is responsible for managing the administrative and operational aspects of loan servicing. This role supports accurate payment processing, customer service, and regulatory compliance while partnering closely with lenders and internal teams.

Contract Length: 3 months.

• Research and resolve missing or misapplied loan payments
• Process loan payment reversals and adjustments
• Prepare and issue payoff letters
• Respond to customer inquiries and conduct payment-related research
• Support lenders in resolving customer complaints and service issues
• Answer inbound customer phone calls professionally and efficiently
• Maintain and update payment schedules, interest rates, and billing records
• Set up and manage ACH/AFT payment records
• Process customer change-of-address requests

• Proficiency in Microsoft Excel, Word, and Outlook
• Strong verbal and written communication skills
• Ability to communicate professionally with customers, peers, and management
• Strong teamwork and collaboration skills
• Ability to handle confidential information with discretion
• Strong organizational skills with the ability to meet deadlines
• Ability to perform effectively in fast-paced or high-pressure situations
• Working knowledge of federal banking regulations

• High School Diploma or GED
• Minimum of 3-5 years of relevant loan servicing or banking experience

Mid-Senior level

Full-time

Other

IT Services and IT Consulting