Personal Banker

Personal Banker – Valley Bank

Join Valley Bank as a Personal Banker. We invest in the growth of our people and focus on building lasting relationships with clients and associates alike.

Valley Bank is an Equal Opportunity Employer.

• Responsible for providing exceptional customer service in accordance with Valley's mission statement and engaging customers with friendly and professional service.
• Knowledge of all Bank products and services, educating and demonstrating them to customers while cross‑selling various products.
• Present a confident and professional demeanor to establish trust, analyze needs and recommend appropriate products and services.
• Meet with customers to analyze financial needs, maximize sales opportunities, open new accounts (checking, savings, CD, IRA), discuss/sell loan products, and promote online and mobile banking.
• Meet customer expectations and achieve service quality standards, oversee the sales referral process, and assist management in coaching and mentoring branch staff.
• Perform all customer transactions using appropriate technology, maintain and balance a cash box, and utilize teller scanning equipment, cash recycling/dispensing machines, and coin machines.
• Act as Vault Teller, ensuring branch cash adequacy, assisting in ordering and shipping currency, and distributing cash to tellers within prescribed limits.
• Assist in community events (e.g., Habitat for Humanity), and support CRA initiatives, activities, and programs.
• Report significant matters, issues, and unusual customer activity to the manager, staying knowledgeable of compliance and regulatory requirements.
• Maintain knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.

• Excellent verbal and written communication, including writing correspondence and accurately demonstrating products and services.
• Excellent customer service skills, attentiveness, information retention, tact, and diplomacy with customers and employees.
• Strong analytical, problem‑solving, and decision‑making skills for resolving complex customer issues.
• Ability to make sound on‑the‑spot decisions regarding customer transactions, balancing satisfaction with risk and fraud considerations.
• Ability to interpret instructions in written, oral, diagrammatic, or scheduled form.
• Deep understanding of retail banking and strong customer service skills to engage customers about products and services.
• Detail‑oriented with strong organizational skills and a high degree of accuracy.
• Ability to manage multiple projects simultaneously.
• Proficient computer skills.

• High School diploma or GED and minimum one year of business services experience in branch banking with knowledge of branch operations, or successful completion of a Valley Retail training program.
• Associate's or Bachelor's degree with a concentration in accounting, business, finance, economics, or a related field is preferred.

• FIS/IBS (Integrated Banking Solutions).