Referral Coordinator - Northern NJ

Forge Health is a mission-driven outpatient mental health and substance use provider dedicated to providing the highest quality, affordable, and effective care to individuals, families, and communities in need. As the first and only behavioral healthcare provider with a proven, national payer-validated ability to drive clinical outcomes that span all areas of health, Forge Health is leading the charge in driving innovation, improving care delivery, and shaping the future of behavioral health care.

At Forge, clinical care is paramount – it’s the heartbeat of our operations and the driving force in everything we do. The skill and compassion of our staff are the crucial components to extraordinary experiences and outcomes for those we serve. With our current clinical footprint in the greater Northeast, we have offices in New York, New Jersey, Pennsylvania, New Hampshire – and we’re growing!

Come join us.

The Referral Coordinator will work with both the Business Development team and Clinical Management to develop and implement a community outreach plan to spread awareness of Forge Health services for his or her assigned territory in the Northern NJ area. This position will be responsible for building and maintaining relationships with referral sources and other community members to support the growth of Forge Health.

Additionally, this position requires frequent travel as well as the ability to attend networking events on evenings and weekends as needed in order to promote the Forge Health brand.

Please note, this position is in the field typically at least 3 days a week in Bergen County and its surrounding areas.

Compensation range: $55-85k, this salary range reflects total compensation, which includes base compensation and bonus potential, however it is not inclusive of benefits and other company perks. Exact compensation may vary based on skills, experience, and location.

• Increase referrals for Forge Health facilities within assigned territory.
• Execute on business development strategies to meet organizational goals, including deepening Forge Health’s referral base which includes organizations such as hospital systems, primary care physicians, detox centers, psychiatric emergency services, and other behavioral health and community providers.
• Build and maintain strong relationships with key stakeholders, including healthcare providers, community members, government entities, and enrolled or prospective families to ensure satisfaction, retention, and effective advocacy for Forge Health.
• Participate actively in community events, county meetings, and coalitions related to behavioral health to promote Forge Health services and specialty programs, maintaining a strong presence in the community.
• Plan and host events, office tours, and educational forums to inform patients, families, community members, and referral sources about Forge Health’s services.
• Create and implement outreach initiatives to regularly communicate Forge Health’s mission and value to referral sources through various channels, including phone, email, newsletters, written notes, events, and professional networking activities.
• Collaborate with Clinical Teams to maintain the preferred provider guide updated and ensure resources and referrals are easily accessible for Forge Health clients.
• Respond to inquiries from community members and other interested parties, conduct follow-ups, and gather feedback to continuously improve service offerings.
• Ensure all relevant documentation is completed accurately to maintain business development and referral records.
• Enhance the organization’s brand image and reputation by increasing representation at outreach events, networking with potential clients and partners to expand the organization’s reach and influence.
• Identify new business opportunities and collaborate with senior management to align efforts and develop plans for expansion.
• Ensure compliance with all job responsibilities and adherence to organizational policies and procedures.

• Minimum Bachelor's Degree
• Minimum of one (1) year of job-related experience
• Working knowledge of health care…