Desktop Support Technician
Job in
Wayne, Passaic County, New Jersey, 07474, USA
Listed on 2025-11-27
Listing for:
Compunnel, Inc.
Full Time
position Listed on 2025-11-27
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Technical Support
Job Description & How to Apply Below
The Desktop Support Technician provides technical support to computer users by installing, troubleshooting, and maintaining hardware/software components and networking systems. This role focuses on ensuring the proper functioning of personal computers, assisting with upgrades (including Windows 11 and new machine deployments), and resolving hardware/software issues. The technician will work closely with customers to identify and solve issues, manage new system configurations, and assist with the rollout of new software platforms.
Key Responsibilities:
Assist users with the installation and configuration of hardware/software, and troubleshooting issues across individual or multiple computer systems.
Perform Windows 11 upgrades and deploy new replacement machines.
Conduct diagnostic reviews, create error reports, and resolve hardware/software issues, often by liaising with vendors.
Support the setup of new computers and assist with system upgrades/replacements.
Track and resolve user requests for equipment, information, and problem reporting. Open, maintain, and close cases after confirming resolution.
Participate in the deployment of new software platforms and upgrades.
Be trained to provide support for Tier-1 (Service Desk) during surge hours and as needed.
Assist in the development and design of reports to monitor computer system performance and ensure smooth operations.
Research and recommend hardware/software for users, and assist with purchasing necessary equipment.
Required Qualifications:
Education:
Skills:
Preferred Qualifications:
Skills:
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