More jobs:
Salesforce Develoepr
Job in
Wayne, Passaic County, New Jersey, 07474, USA
Listed on 2025-12-27
Listing for:
Virtusa
Full Time
position Listed on 2025-12-27
Job specializations:
-
IT/Tech
Cloud Computing, IT Consultant
Job Description & How to Apply Below
Experience and Responsibilities
- 7+ years of hands‑on experience configuring and customizing Salesforce Service Cloud.
- Experience with Salesforce Lightning, including Aura Components and Lightning Web Components.
- Collaborate with business stakeholders to gather requirements and propose scalable solutions for robust Service Cloud applications.
- Leverage standard Service Cloud functionality wherever possible and customize only as per business needs.
- Design and develop solutions that comply with Salesforce best practices, enterprise standards, and operational guardrails.
- Strong understanding of web services (SOAP, REST), security models, integration patterns, and methods.
- Proficiency in HTML, CSS, and JavaScript for UI customization.
- Experience in Service Cloud implementation, configuration, data migration, and integrations with external systems.
- Expertise in Case Management, Omni‑Channel Routing, Knowledge Base, Service Console, and Entitlements.
- Design and implement Service Processes, including automation using Flows, Process Builder, and OmniScripts.
- Familiarity with Einstein Bots, Live Agent, and Field Service Lightning for advanced service capabilities.
- Experience in reporting and analytics using Salesforce Reports, Dashboards, and Service Cloud‑specific KPIs.
- Design and/or build integrations between Service Cloud and third‑party applications or data sources.
- Exposure to Health Cloud, Salesforce CDP, and Experience Cloud is an added advantage.
- Excellent communication and verbal skills.
- Salesforce Service Cloud Consultant
- Salesforce Administrator
- Salesforce Platform Developer I
- (Nice to have) Salesforce Advanced Administrator
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