Head of IT Infrastructure & Operations

Head of IT Infrastructure & Operations page is loaded## Head of IT Infrastructure & Operations remote type:
Hybrid locations:
Wayne, PAtime type:
Full time posted on:
Posted 5 Days Agojob requisition :
R2522921

Data Manager - 87IB3EWe’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

** Overview:
** The Head of Infrastructure & Operations sets strategy, leads, and actively contributes to Hartford Funds’ infrastructure, cloud, cybersecurity, and end-user technology operations. Managing a small, hybrid team, this leader balances strategic oversight with hands-on technical work to ensure operational excellence, continuous improvement, and alignment with business goals. The ideal candidate is a proactive, service-oriented IT leader with deep technical acumen in infrastructure, cloud, and cybersecurity.

They thrive in a collaborative, metrics-driven environment, are comfortable working in a small team, and directly support day-to-day operations.
** Responsibilities:**
* ** Leadership & Team Management**  + Lead by example, fostering a collaborative, service-focused culture.  + Provide clear direction, feedback, and mentorship; manage conflict and nurture strong relationships with vendors and stakeholders.  + Establish and track metrics for all operational areas, driving continuous improvement and proactive problem-solving.  + Develop and maintain IT supplier contract management processes.
* ** Infrastructure & Cloud Operations**  + Actively participate in delivery, support, and troubleshooting of on-premises and cloud infrastructure.  + Implement best practices, automated deployments, and cost optimizations.  + Define and lead incident management processes for infrastructure and cyber events, ensuring clear and timely communication.  + Maintain and enhance cloud governance, resource utilization, and security controls; conduct periodic audits and performance tuning.  

+ Develop and maintain infrastructure strategy, documentation, disaster recovery plans, and ensure audit readiness and alignment with parent company standards.
* ** End-User Technology & Digital Workplace**  + Oversee and directly support end-user devices, AV technology (including MS Teams conference room enablement), printers, and onboarding/offboarding processes.  + Ensure stability, effective utilization, and continuous improvement of end-user technology; engage with users to identify and implement enhancements.  + Maintain a forward-looking technology roadmap and facilitate communities of practice.
* ** Cybersecurity & Compliance**  + Serve as technical SME for cybersecurity, disaster recovery, and regulatory compliance.  + Lead incident response, conduct security assessments (vulnerability, penetration, threat), and coordinate technical resources for cybersecurity events.  + Own technical components of information security program policies and risk management processes.  + Support regulatory inquiries, exams, and adoption of standard controls for applications managed by IT.
* ** Consultative & Strategic Engagement**  + Partner cross-functionally with business units, Risk, Finance, HR, and other stakeholders to ensure strategies and services align with organizational needs.  + Present to clients during due diligence visits and provide consultative guidance on technology and cyber controls.
*
* Qualifications:

*** Bachelor’s Degree required and/or relative years’ experience
* People management experience required
* 5-10 years of experience within the financial services industry strongly preferred
* Excellent writing and communication skills with the ability to address technical investment-oriented detail in a clear, concise, and compelling manner
* Experience with AV technology for MS Teams conference room enablement.
* Experience managing end-user support processes and resources.
* AWS architectural knowledge and cloud governance expertise.
* Strong cybersecurity experience, including incident response and security assessments.
*…